Adnan Ali Gani

Beverley,SOUTH AUSTRALIA

Summary

Aspiring IT professional with a solid foundation in information technology seeking a IT position to apply my technical skills and contribute to a dynamic team.

Overview

year of professional experience

Work History

Internship

Bakers Marketing Group

07.2023 - 10.2023

Contributed to marketing campaigns, assisting in the development and execution of promotional strategies.
Engaged with customers, gathering feedback and addressing inquiries, enhancing overall customer satisfaction.
Utilized data analysis tools to evaluate the effectiveness of marketing initiatives.
Coordinated with cross-functional teams, fostering a collaborative work environment.

Customer Service Representative

Maxtax Accounting Firm

04.2022 - 06.2023

Acted as the first point of contact for clients seeking assistance with tax-related inquiries and accounting services.
Provided personalized and detailed information regarding tax preparation processes, deadlines, and documentation requirements, ensuring clients were well-informed and confident in their financial decisions.
Demonstrated proficiency in using MaxTax accounting software, guiding clients through its features, troubleshooting issues, and facilitating a seamless experience.
Collaborated closely with the accounting team to resolve complex client inquiries, escalating issues when necessary to ensure timely and accurate solutions.
Conducted follow-up communication with clients to gather feedback on the services provided, addressing any concerns and fostering a positive client relationship.
Successfully managed and prioritized a high volume of client inquiries through various channels, including phone calls, emails, and in-person consultations.

Education

Master Of Business Analystic - Business Analysis

Kaplan Business School

01.2024

Skills

Operating Systems: Windows, Linux
Programming Languages: Python, Java
Networking: TCP/IP, DNS, DHCP

Hardware: Troubleshooting, Assembly
Software: Microsoft Office Suite, Help Desk Ticketing Systems

Timeline