Adolfo Acevedo
Rouse Hill,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in (Retail, Telecommunications) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
TK Maxx
Marsden Park, NSW
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Receptionist Administrator
Laser Wizard
St Marys, NSW
03.2020 - 11.2022
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Executive
Yanbal International
Medellin, Colombia
04.2017 - 10.2019
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Implemented new protocols to optimize team performance and deliver consistent results.
Customer Service Representative
Claro Communications
Santa Marta, Colombia
04.2013 - 03.2017
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Coordinator, Public Relations and Marketing
MAKRO Cash & Carry Wholesale
Santa Marta, Colombia
08.2009 - 01.2013
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Business Administration - Business Administration And Management
University of Magdalena, Col
Santa Marta, Col12.2016
Skills
- Product Knowledge
- Lead Generation
- Customer Relations
- Critical Thinking
- Customer Service
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
TK Maxx
04.2023 - Current
Receptionist Administrator
Laser Wizard
03.2020 - 11.2022
Customer Service Executive
Yanbal International
04.2017 - 10.2019
Customer Service Representative
Claro Communications
04.2013 - 03.2017
Coordinator, Public Relations and Marketing
MAKRO Cash & Carry Wholesale
08.2009 - 01.2013
Business Administration - Business Administration And Management
University of Magdalena, Col