Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adolfo Munoz

Maroubra

Summary

Dedicated and knowledgeable Biomedical Engineer with 17 years of experience in managing medical devices. Proven ability in testing, repairing, and maintaining various electronic equipment. Committed to delivering exceptional customer service and effective problem resolution. Possesses a strong work ethic and the capability to work efficiently under limited supervision.

Overview

19
19
years of professional experience

Work History

Field Service Engineer

Henry Schein
01.2023 - Current
  • Installed and serviced dental and medical equipment, ensuring optimal performance.
  • Provided technical support and training to clients on the proper use and maintenance of equipment.
  • Diagnosed and resolved equipment issues efficiently, minimizing downtime for clients.
  • Managed preventive maintenance schedules and conducted regular equipment inspections.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

Australian Development Specialist

FHC INC
01.2020 - 01.2023
  • Installed and adjusted neurosurgery equipment to meet client specifications.
  • Replaced and repaired worn or defective parts, calibrated machinery, and conducted maintenance.
  • Diagnosed faults in machinery, equipment, and instruments through testing and maintenance.
  • Provided technical expertise to clients and sales personnel, resolving equipment malfunctions.
  • Conducted training for hospital staff.
  • Supported neurosurgery by attending and troubleshooting.

Field Service Technician

Alpha Home Appliances
01.2018 - 01.2020
  • Visited customer premises to service, repair, and replace a wide range of home appliances.
  • Identified and resolved appliance issues promptly, managing spare parts and using diagnostic tools.
  • Read and interpret drawings and plans to facilitate effective troubleshooting.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Field Service Engineer

AMBIOS Aesthetics
01.2011 - 01.2017
  • Founded and operated a service business for aesthetic and beauty equipment.
  • Performed installation, repair, and calibration of devices used in clinics and salons.
  • Managed client relationships, inventory, and supplier coordination.
  • Provided training to technicians and end-users on proper equipment handling.
  • Scheduled service calls according to customer location and urgency of need.

Field Service Technician

HB Everything for the Aesthetics
01.2007 - 01.2011
  • Provided installation, maintenance, and repair of a wide range of aesthetic equipment used in clinics and beauty centres.
  • Diagnosed and resolved technical and performance issues, ensuring minimal downtime for clients.
  • Supported clients with after-sales service and technical guidance, contributing to long-term customer satisfaction.

Education

Master of Science - Biomedical Engineer

ITM
01.2017

ADVANCE DIPLOMA - Electronic Engineering

ITM
01.2007

Skills

  • In-depth understanding of components and technical aspects of electronic equipment
  • Experience with international training on new products and technologies
  • Proficiency in assisting with installations and calibrations of medical devices
  • Exceptional customer service skills aimed at resolving issues to the client's satisfaction
  • Thorough knowledge of quality control testing, troubleshooting, and repairing electronic and medical equipment
  • Excellent listening and communication skills for understanding and addressing problems effectively

Timeline

Field Service Engineer

Henry Schein
01.2023 - Current

Australian Development Specialist

FHC INC
01.2020 - 01.2023

Field Service Technician

Alpha Home Appliances
01.2018 - 01.2020

Field Service Engineer

AMBIOS Aesthetics
01.2011 - 01.2017

Field Service Technician

HB Everything for the Aesthetics
01.2007 - 01.2011

Master of Science - Biomedical Engineer

ITM

ADVANCE DIPLOMA - Electronic Engineering

ITM

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