Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adolfo Navarro

Adolfo Navarro

Fort Lee,USA

Summary

Accomplished International Business Professional with over 20 years of expertise in logistics, import/export operations, and global trade. Proven track record in optimizing supply chains, ensuring regulatory compliance, and managing cross-border transactions. Skilled in cross-cultural communication and building strong relationships with diverse stakeholders. Known for strategic problem-solving, adaptability, and a results-driven approach, committed to advancing organizational goals and driving international business success.

Overview

20
20
years of professional experience

Work History

Self - employed

Freelancer & Entrepreneur
05.2024 - 02.2025


  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
  • Prospected and secured 100% one off cross-trade businesses from the beginning to the end of the logistics chain.
  • Guided 100% of first time importers to ship their commodities successfully.

Customer Service Representative

Prime Cargo Logistic
01.2020 - 01.2023
  • Managed 60% of FCL´s files and 35% of LCL's from different trade lanes.
  • Responded efficiently on time 87% of the inquiries done phone and by email established on the KPI's.
  • Negotiated with local clients on behalf of overseas agents and customers; generating new sales leads for the Sales Department.
  • Prepared freight bills, accepted payments and issued refunds - Invoiced 20% more than the previous year
  • Pioneered the implementation of a container management plan that reduced demurrage costs by 20% through improved tracking and turnaround times,
  • Liaised with consignees assuring they received updated ETD/ETA on time.
  • POD's provided to overseas agents after coordinating with the company transports for DAP shipments.
  • Improved the accuracy of import documentation, slashing error rates by 60% and enhancing customer trust and credibility,
  • Verified conversion of merchandise weights or volumes used by other countries
  • Converted foreign currency figures into United States monetary equivalents
  • Tracked and traced shipments - keeping customers well informed of any changes
  • Maintained documentation and records according to established company protocol

Sales Executive Intern

A.P. Moller - Maersk
01.2017 - 12.2020
  • Spearheaded the Asia market for FCL product
  • Analyzed customer feedback and identified areas for improvement.
  • Developed and presented valuable sales presentations to customers to highlight the benefits of 3PL and 4PL
  • Increased sales leads by conducting market research and identifying potential clients.
  • Actively contributed ideas during brainstorming sessions for new campaigns or initiatives aimed at driving sales growth.
  • Strengthened client relationships by providing excellent customer service and addressing their needs promptly.

Customer Service Representative

Grupo IFS
05.2008 - 12.2016
  • Led the development of the Brazilian market for FCL services
  • Represented I.F.S at the International South America Fair- Intermodal South America- held in Sao Paulo, Brazil in 2013 and 2014
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

a. hartrodt
10.2004 - 04.2008
  • Proficient in Air Freight Consolidation from Germany ensuring timely, and cost-effective delivery
  • Facilitating seamless international trade by offering comprehensive logistics services and strengthening cross-border business relationships
  • Generated new sales leads through cold calling and networking activities
  • Organized client visits and presentations

Education

Selling Management -

San Ignacio De Loyola University

Selling Skills And Sales Operations -

ESAN Graduate School of Business

International Business -

ADEX, Association of Exporters

MBA: Business ADMINISTRATION -

Baptist University of Florida
Orlando, FL
04.2025

INTERNATIONAL Logistics -

Global Trading Center
Texas City, TX
02.2025

Associate of Arts: AA - ESOL

Seminole State College of Florida
Sanford, FL
08.2023

Bachelor of Arts - Customer Relationship Managmnet

ESAN Graduate School of Business
12.2009

Bachelor's Degree - Economics

Universidad Nacional Federico Villarreal
12.2008

Skills

  • Client support

  • Results-driven sales

  • Long-term planning

  • Collaborative teamwork

  • Driven professional

  • Highly adaptable

  • Computer proficiency

  • Supportive and approachable demeanor

  • Analytical problem-solving

  • Analytical reasoning

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Self - employed

Freelancer & Entrepreneur
05.2024 - 02.2025

Customer Service Representative

Prime Cargo Logistic
01.2020 - 01.2023

Sales Executive Intern

A.P. Moller - Maersk
01.2017 - 12.2020

Customer Service Representative

Grupo IFS
05.2008 - 12.2016

Customer Service Representative

a. hartrodt
10.2004 - 04.2008

Selling Skills And Sales Operations -

ESAN Graduate School of Business

International Business -

ADEX, Association of Exporters

MBA: Business ADMINISTRATION -

Baptist University of Florida

Associate of Arts: AA - ESOL

Seminole State College of Florida

Bachelor of Arts - Customer Relationship Managmnet

ESAN Graduate School of Business

Bachelor's Degree - Economics

Universidad Nacional Federico Villarreal

Selling Management -

San Ignacio De Loyola University

INTERNATIONAL Logistics -

Global Trading Center

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Adolfo Navarro