Adolphus Khabiah
Melbourne,VIC
Summary
Motivated and hardworking Administrative professional offering demonstrated success in tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Returning Permanent Resident-SUBCLASS 155 VISA.
Overview
23
23
years of professional experience
Work History
Administrative Officer(Operations Support)
Monash University, Clayton Campus
09.2023 - 11.2023
- Maintained accurate records, ensuring timely processing of invoices and payments for guests' parking.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Managed files, records, and emails for PhD students via the JIRA system and installed students monitors aligned with safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with PhD students and managers.
- Oversaw office inventory activities by ordering, requisitions, and stocking, and reported building and other related repairs via SCOUT system.
CIRCUIT ASSISTANT(MEDICINE FACULTY-MMI)
Monash University
07.2023 - 07.2023
- Checked Identification documents of all applicants for the interview
- Briefed all applicants about the Multiple Mini Interview process
- Helped in checking if all applicants are in the right station during the interviews
- Debriefed all applicants after interviews about managing expectations
- Checked the data on AMP and coordinate with the Circuit manager.
ADMINISTRATIVE OFFICER(EXAMS TEAM)
Monash University
06.2023 - 06.2023
- Answered phone calls and emails to provide information, resulting in effective student eExam experience
- Managing and confirming students' attendance of their On-campus eExam in accordance with their Allocate+ eExam location timetable
- Verifying identification documents as part of the On-campus check-in process
- Supporting and advising students who attempt to sit their eExam at home without prior approval-Special Consideration
- Providing professional and courteous customer service by recognizing the emotions of students and efficiently and empathetically establishing a rapport of understanding
- Handling complaints and advice students on available options in relation to Monash University eExam policy disagreements including seeking help for their wellbeing.
COMMUNITY SUPPORT WORKER(VOLUNTEER)
Stonnington Assist
02.2023 - 03.2023
- Supported individuals with facility-based planned activities in home and community settings
- Supervised community outings, enabling clients to achieve maximum personal independence
- Followed and evaluated individualized support care plans to increase personal development
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs
- Assisted clients with establishing short-term goals to live successfully in community.
SERVICE DELIVERY & EXAMS ADMINISTRATOR
GTA-lIniversity Centre
05.2019 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Schedule courses, book resources & process booking requests on administrate
- Maintain delegate list and create new customers account online
- Update courses templates and Tutors' schedule on control Excel spreadsheets and confirm update via email
- Prepare delegates course folders and packs, book invigilators and prepare exam packs
- Maintain exam schedules on Access, book exam venues & hire tables and transport
- Customers queries and perform other administrative duties.
CUSTOMER SERVICE OFFICER
Revenue Service
11.2018 - 02.2019
- Answered phone with positive attitude and asked questions to better understand customer needs
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
- Processed payments and updated balances and customer totals
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Processing customers' queries such as registration, coding notices, change in circumstances and other related issues.
SOCIAL CONTACT OFFICER
Vluchtelingenwerk Amsterdam
11.2017 - 05.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Updated databases with new and modified customer data
- Translated clients' correspondences from Dutch to English-mails, flyers and liaise with appropriate authorities
- Compiled, edit and forward brief report of all meetings with client to senior social worker
- Advice and inform clients on schooling related matters, housing and contracts with utility providers and cheap travel options around Amsterdam.
CLIMATE CHANGE OFFICER
Cemvo Scotland
09.2012 - 12.2012
- Collaborated with other divisions, outside institutions and international organizations to integrate plans and activities
- Prepared reports and data on strategic projects to inform decision-making process
- Reviewed staff reports and work assignments to coordinate measures for improvements
- Compiled, reviewed and interpreted information from inspections and recommended corrections to resolve deficiencies
- Managed modifications and upgrades of facilities and critical systems to achieve optimal operational strength.
TEAM LEADER
Student Union campus shop-Essex University
10.2004 - 04.2006
AUXILIARY NURSE
Poole Hospital, NHS Trust
04.2001 - 09.2003
Education
Fmr. PhD(Candidate) - Sociology of Health
Dublin City University
07.2016
Master - Public Health
Deakin University
Burwood, Melbourne10.2011
BA(Hons) - Philosophy, Politics & Economics
Essex University
Colchester, England07.2006
Skills
- Excellent Customer Service
- Problem-solving
- Leadership
- Teamwork
References
References available upon request
Timeline
Administrative Officer(Operations Support)
Monash University, Clayton Campus
09.2023 - 11.2023
CIRCUIT ASSISTANT(MEDICINE FACULTY-MMI)
Monash University
07.2023 - 07.2023
ADMINISTRATIVE OFFICER(EXAMS TEAM)
Monash University
06.2023 - 06.2023
COMMUNITY SUPPORT WORKER(VOLUNTEER)
Stonnington Assist
02.2023 - 03.2023
SERVICE DELIVERY & EXAMS ADMINISTRATOR
GTA-lIniversity Centre
05.2019 - 08.2019
CUSTOMER SERVICE OFFICER
Revenue Service
11.2018 - 02.2019
SOCIAL CONTACT OFFICER
Vluchtelingenwerk Amsterdam
11.2017 - 05.2018
CLIMATE CHANGE OFFICER
Cemvo Scotland
09.2012 - 12.2012
TEAM LEADER
Student Union campus shop-Essex University
10.2004 - 04.2006
AUXILIARY NURSE
Poole Hospital, NHS Trust
04.2001 - 09.2003
Fmr. PhD(Candidate) - Sociology of Health
Dublin City University
Master - Public Health
Deakin University
BA(Hons) - Philosophy, Politics & Economics
Essex University
Similar Profiles
Tarush RanjanTarush Ranjan
Resident Advisor at Monash University, Clayton CampusResident Advisor at Monash University, Clayton Campus
Sheryl LauSheryl Lau
Vice President at Monash University Clayton CampusVice President at Monash University Clayton Campus
Abigail ValentineAbigail Valentine
Engineering Student at Monash University, Clayton CampusEngineering Student at Monash University, Clayton Campus
Acchindra AmarasingheAcchindra Amarasinghe
Science Graduate at Monash University, Clayton CampusScience Graduate at Monash University, Clayton Campus
Heather ArthurHeather Arthur
Food Service Worker at Hungry Jack'sFood Service Worker at Hungry Jack's