Adreena Hunt
Canungra,QLD
Summary
I am a personable and dedicated customer service representative with extensive experience in trust accounting. I consider myself as a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success.
Overview
2026
2026
years of professional experience
Work History
Customer & Product Support Specialist
RMS Cloud
Gold Coast, QLD
03.2017 - Current
- Provided timely Tier 1 and Tier 2 support, with a specialist area in trust accounting to customers via phone, email, and chat
- Resolved customer inquiries using company knowledge base and ticketing system
- Supporting and advising clients to facilitate end-of-month and trust account balancing
- Collaborated with team members to improve service processes.
Licensed Real Estate Agent Office Manager
Champions Property Sales
Gold Coast, QLD
03.2009 - 03.2017
- Developed and maintained relationships with existing clients to ensure repeat business.
- Collaborated with team members to develop innovative marketing strategies that effectively promoted our services.
- Balanced sales and rental trust accounts, end-of-month processing for rentals, and payment to owners
- Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, and surveyors during the course of a transaction.
- Attended conferences and seminars regarding industry best practices and emerging trends in real estate.
Sales and Rental Administrator
LJ Hooker & Harcourts
Thames, NZ
2003 - 2009
- Processed rental payments, end-of-month statements, contractor accounts
- Reconciliation of sales trust account and trading accounts, payroll, debtors, creditors, franchise returns and statistics
- Performed administrative duties as required by the property manager including property inspections, correspondence and newsletters to landlords and tenants, and management of salespersons diaries and databases
Sales and Loans Officer/Bank Teller
ANZ & Bank of New Zealand
Thames & Ngatea, Waikato NZ
1994 - 2000
- Conducted thorough loan assessments to evaluate applicant eligibility and financial stability.
- Managed customer inquiries and resolved issues efficiently.
Branch Supervisor & Customer Service Officer
Trust Bank Waikato LTD
Paeroa, Matamata, Dinsdale & Huntly, Waikato NZ
1989 - 1994
- Supervised, coached, and evaluated staff performance.
- Provided guidance and support to branch staff in daily operations.
- Customer service counter inquiries
- Office administration, mail, and filing
Education
Certificate IV - Property Services (Real Estate)
REIQ
01-2010
National Certificate - Partial Completement - Business
Waikato Polytechnics
New Zealand01-1997
High School Certificate -
Hauraki Plains College
Waikato NZ01-1989
Skills
- Trust accounting
- Remote support
- Customer relationship management
- Technical troubleshooting
- Knowledge base utilisation
- Process improvement
- Time management abilities
Accomplishments
2008 Top Business Support Award, LJ Hooker New Zealand, Waikato Region
References
References available upon request.
Timeline
Customer & Product Support Specialist
RMS Cloud
03.2017 - Current
Licensed Real Estate Agent Office Manager
Champions Property Sales
03.2009 - 03.2017
Sales and Rental Administrator
LJ Hooker & Harcourts
2003 - 2009
Sales and Loans Officer/Bank Teller
ANZ & Bank of New Zealand
1994 - 2000
Branch Supervisor & Customer Service Officer
Trust Bank Waikato LTD
1989 - 1994
Certificate IV - Property Services (Real Estate)
REIQ
National Certificate - Partial Completement - Business
Waikato Polytechnics
High School Certificate -
Hauraki Plains College