Hi, I’m
Adriaan Gunns
Thornleigh,NSW
Summary
- Current role as Senior Support Worker is supporting 23 participants in a Day Service enviroment. My job entails managing the day to day needs of participants and supporting the staff, families and senior management to provided the best service.
- I absolutely love my job and being part of a dedicated team that helps provide support and care to people with disabilities. I have had the privilege of working with staff dedication to giving the best most care and guidance to our participants.
- 8 years at Inala I have worked on the floor supporting participants with their everyday needs including social support, personal care, medication, in powering each to achieve their best in a feel safe and supported environment.
- Im a empathetic care worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for our participants.
- Offer enhanced care with flexible learning approach for participants. Experience in-home settings and Day Services, providing guidance and encouragement to participants through physical and emotional support.
- I am hardworking and passionate with strong organisational skills.
Overview
23
years of professional experience
Work History
INALA
Senior Support Worker
02.2015 - Current
Job overview
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Improved team communication and collaboration through implementation of regular staff meetings and open channels for feedback.
- Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
- Contributed to development of person-centered care plans, promoting independence and well-being among clients.
Hornsby Shire Council
Senior Customer Support Officer/Senior Receptionist
04.2001 - 10.2015
Job overview
- More than 10 years experience managing high-volume call center queues, maintaining a professional demeanor under pressure with face to face and over the phone customers.
- Improved customer satisfaction rates by promptly addressing and resolving complex support inquiries.
- Enhanced team productivity by mentoring junior support staff and sharing best practices.
- Streamlined support processes for quicker issue resolution and greater customer satisfaction.
- Reduced response times, implementing effective communication strategies for handling customer concerns.
- Delivered exceptional support experiences, consistently receiving positive reviews from customers.
- Collaborated with other departments to address recurring technical issues and improve system functionality.
- Assisted in the creation of customer surveys to gather valuable feedback and identify areas for improvement within the support department.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
Education
SAL ConsultingPrivate College
Certificate IV in Disability from Disabilities
05.2022
Business CollegeSt Patrick’s Catholic College
from Secretarial Studies And Office Administration
01.1992
St Leos Catholic CollegeWahroonga, NSW
Completed Year 11
1991
Skills
- Time Management
- Indirect Patient Care
- Data Entry
- Customer Support
- Administrative Support
- Office Support
- COVID-19 Safety Policies
- Creative Thinking
- Customer Loyalty
- Respectful and Compassionate
- Resident Empowerment
- Creative Solutions
- Independent Living
- Medical Records Management
- Safety Behaviors
- Case Management
- Administered medications
Timeline
Senior Support Worker
INALA
02.2015 - Current
Senior Customer Support Officer/Senior Receptionist
Hornsby Shire Council
04.2001 - 10.2015
SAL Consulting
Certificate IV in Disability from Disabilities
Business College
from Secretarial Studies And Office Administration
St Leos Catholic College
Completed Year 11
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