Adrian Cabrera
Treeby,WA
Summary
Energetically propelled team productivity at FedEx by applying exceptional staff management and problem-solving skills, enhancing customer satisfaction significantly. Expert in training and mentoring, I spearheaded process improvements and efficient workflow implementations, achieving notable efficiency gains. My leadership not only motivated employees but also ensured the seamless operation of daily tasks.
Overview
11
11
years of professional experience
Work History
Supervisor
Federal Express (FedEx)
272 Rutland Avenue Welshpool 6106
07.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Fleet Dispatcher
Federal Express, FedEx
Welshpool, WA
11.2023 - 07.2024
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Supported drivers in resolving on-road issues, ensuring minimal disruption to delivery schedules.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
Operations Customer Contact
Federal Express, FedEx
Welshpool, WA
09.2021 - 08.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
- Collaborated with team members to identify areas for process improvement, leading to increased efficiency in the workplace.
- Managed high-volume inbound calls, prioritizing urgent matters for immediate attention.
Courier
Federal Express, FedEx
Welshpool, WA
09.2013 - 09.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
Year 12 -
Canning College
Bentley, WA2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Accomplishments
- Successfully managed initial set up DWS (Dispatch Work Station) collection system for FedEx WA/WA REGIONAL.
Timeline
Supervisor
Federal Express (FedEx)
07.2024 - Current
Fleet Dispatcher
Federal Express, FedEx
11.2023 - 07.2024
Operations Customer Contact
Federal Express, FedEx
09.2021 - 08.2023
Courier
Federal Express, FedEx
09.2013 - 09.2021
Year 12 -
Canning College