Stephani Karslilo
Melonba
Summary
Highly motivated and passionate with years of experience in guest services. I am highly organized and currently seeking for greater opportunity for my career. I have positive attitude which will enable me to build good rapport and relationship with people.
Overview
8
8
years of professional experience
Work History
Casino Dealer
The Star Sydney
10.2018 - Current
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversations.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
Pastry Chef
La Boulangerie
04.2017 - 09.2018
- Personalized creations for holidays, weddings, graduations and personal events.
- Created unique daily specials to drive business growth.
- Trained new kitchen staff on procedures and managed performance for up to four team members.
- Established and maintained positive vendor relationships.
- Managed inventory, labor, expenses and other operational processes.
Pastry Chef
Sushi Tengoku
07.2016 - 03.2017
- Created special desserts every month to make a variation for the shops.
- Maintained well-organized mise en place to keep work efficient and consistent.
- Prepared all pasty items in accordance with standards of quality, quality control, taste and presentation
Waitress
Pool Cafe
04.2016 - 03.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Greeted new customers, discussed specials, took drink orders and build immediate positive connections with guests.
- Stayed up-to-date on menu changes to offer current and accurate information and ensure customers have a variety meal choices based on individual preferences.
- Maintained customer satisfactions with timely table check-ins to assess food and beverage needs.
- Resolved guests complaints to maintain complete customer satisfaction.
Education
Certificate IV - Patisserie
William Angliss Institute
Sydney03.2016
Advanced Diploma - Hospitality And Tourism
Sydney Business And Travel Academy
Sydney05.2015
Skills
- Excellent Guest Service
- Teamwork
- Multitasking
- Time management skill
- Problem-solving
- Attention to detail
Timeline
Casino Dealer
The Star Sydney
10.2018 - Current
Pastry Chef
La Boulangerie
04.2017 - 09.2018
Pastry Chef
Sushi Tengoku
07.2016 - 03.2017
Waitress
Pool Cafe
04.2016 - 03.2017
Certificate IV - Patisserie
William Angliss Institute
Advanced Diploma - Hospitality And Tourism
Sydney Business And Travel Academy
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