Adrian Christopher
Nowra,New South Wales
Overview
7
7
years of professional experience
Work History
Customer service staff member
Kmart Australia
Nowra, NSW
03.2024 - Current
- Processed refunds and exchanges using POS and inventory management systems, maintaining a consistent accuracy rate and meeting a target response time of under 3 minutes per transaction.
- Addressed customer inquiries by actively listening, clarifying needs, and delivering tailored solutions using strong verbal communication and conflict resolution skills.
- Handled incoming calls using multi-line phone systems, accurately routing inquiries to relevant departments and supporting prompt customer assistance.
- Clarified transaction processes with customers through active listening and detailed explanation, ensuring clear expectations for refunds and exchanges.
- Assisted customers in locating merchandise by referencing stock databases and floor layouts, ensuring ease and satisfaction.
- Collaborated with internal team members through effective messaging platforms to resolve customer concerns, ensuring clarity and customer satisfaction.
Staff member and supervisor
Chooksy's
Bomaderry, NSW
03.2018 - 11.2023
- Delivered food and beverages promptly by coordinating efficiently with the kitchen staff and utilizing point-of-sale (POS) systems and order tracking technologies.
- Guided employees through delegated task assignments and clear instructions, utilizing workforce management tools to maintain consistency in service standards.
- Worked together as a team member efficiently to ensure that timed goals were achieved.
- Communicated with customers to ensure correct product delivery and scheduled time frames for caterings.
Websites
Timeline
Customer service staff member
Kmart Australia
03.2024 - Current
Staff member and supervisor
Chooksy's
03.2018 - 11.2023