Adrian Christopher
Nowra
Summary
Passion for marketing and its many outlets. Willing to create value for consumers and understanding their journey in order to create retention, through the use of various marketing skills.
Skilled with technology and programs, very adaptable and a strong willingness for learning to improve on skills.
Overview
8
8
years of professional experience
Work History
Customer service staff member
Kmart Australia
03.2024 - Current
- Processed refunds and exchanges using POS and inventory management systems, maintaining a consistent accuracy rate and meeting a target response time of under 3 minutes per transaction.
- Addressed customer inquiries by actively listening, clarifying needs, and delivering tailored solutions using strong verbal communication and conflict resolution skills.
- Handled incoming calls using multi-line phone systems, accurately routing inquiries to relevant departments and supporting prompt customer assistance.
- Clarified transaction processes with customers through active listening and detailed explanation, ensuring clear expectations for refunds and exchanges.
- Assisted customers in locating merchandise by referencing stock databases and floor layouts, ensuring ease and satisfaction.
- Collaborated with internal team members through effective messaging platforms to resolve customer concerns, ensuring clarity and customer satisfaction.
Staff member and supervisor
Chooksy's
03.2018 - 11.2023
- Delivered food and beverages promptly by coordinating efficiently with the kitchen staff and utilizing point-of-sale (POS) systems and order tracking technologies.
- Guided employees through delegated task assignments and clear instructions, utilizing workforce management tools to maintain consistency in service standards.
- Worked together as a team member efficiently to ensure that timed goals were achieved.
- Communicated with customers to ensure correct product delivery and scheduled time frames for caterings.
Education
Bachelor of Business - Marketing
University of Wollongong
Wollongong07.2025
Skills
- Time Management
- Customer service
- Communication
- Market research
- Data analysis
- Creative thinking
- Understanding the customer journey
Websites
Timeline
Customer service staff member
Kmart Australia
03.2024 - Current
Staff member and supervisor
Chooksy's
03.2018 - 11.2023
Bachelor of Business - Marketing
University of Wollongong