Adrian Coburn

.

• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Oversee day-to-day operations of 79-room hotel with staff of 36 employees.
• Food and Beverage/Functions.
• Budgets and PNL.
• Hands on in all departments.
• Carried out day-day-day duties accurately and efficiently.
• Stock control and ordering.
• Rosters.

• liaise directly with clients regarding set-up.
• Set-up and pack down.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used coordination and planning skills to achieve results according to schedule.

• Reception check-ins /check-outs.
• Oversee Housekeeping.
• Corporate Functions.
• Rosters.
• HR and staff training.
• Budgets and PNL.
• Customer Service.
• Stock control and ordering.

• Rosters
• Budgets and PNL.
• HR and staff training.
• Food and Beverage.
• Ordering and stock control.
• Oversee housekeeping.
• Customer service.
• Reception.

• Reception.
• Food and Beverage.
• Weddings and Functions.
• oversee Housekeeping.
• HR and staff training.
• Breakfast cooking.
• Budgets and PNL.
• Rosters.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and Beverage service.
• interviewed, selected, trained and supervised staff.
• Stock control and ordering.
• Open and Closed Restaurant.

• Managed payroll, daily deposits and cost controls.
• Set employee schedules, delegated work and monitored food and beverage quality and service performance.
• Recruited, hired and trained staff.
• Stock control and ordering.
• Function, Weddings and Events.
• Rosters

• Applied strong leadership talents and problem-solving skills to maintain team.
• Handled customer complaints, resolved issues.
• Evaluated employee performance and coached and trained to improve.
• Stock control and ordering
• Rosters.
• Opening and closing.

• Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Customer service.
• Bar service and cocktails.
• Stock control.
• Opening and closing of restaurant

• Applied strong leadership talents and problem-solving skills to maintain team.
• Handled customer complaints, resolved issues.
• Evaluated employee performance and coached and trained to improve.
• Waiter/Bar.
• Stock control.
• Room service.
• Trained new staff.

• Handled customer complaints promptly with genuine concern and according to company guidelines.
• Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
• Liaised between service manager and service team by greeting customers and answering calls.
• Freight sales.
• upload dangerous goods items.
• Liaise with delivery drivers.

• Operated cash register for cash, check and credit card transactions and room charges.
• Head Waiter.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Customer service.
• Running the food pass.