Adrian Colagrossi
Melonba,NSW
Summary
I am a calm, Highly focused individual, Able to use own initiative and work as part of a team to complete objectives.
Excellent communication and organization skills.
A strong, dedicated work ethic and determination to succeed.
I have great awareness skills and am very eager to meet new challengers
Hardworking with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Armed Security Guard
Private Sector Security
Bondi Junction, NSW
06.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Inspected packages, bags, and deliveries entering facility to minimize risk to personnel.
- Maintained physical fitness to perform physically demanding job tasks.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Restrained and searched suspects and followed bomb threat procedures.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Warranty & Returns Senior Supervisor
Mwave
Lidcombe, NSW
05.2022 - 06.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Liase with suppliers and manufacturers in regards to the lodging / submitting and following up warranty jobs
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Supervised daily operations and functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Built relationships with customers and community to establish long-term business growth.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers with technical support inquiries.
- Inspected and tested faulty circuit boards and microprocessors.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Computer Technician
Mwave
Lidcombe, NSW
04.2019 - 05.2022
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and replaced outdated drivers and software for computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Trained customer employees and managers on machine use and maintenance.
- Demonstrated increased knowledge of company products and equipment.
- Inspected and tested faulty circuit boards and microprocessors.
- Generated reports for customer service issues and repair records.
- Explained diagnostic findings to customers and outlined repair or service options.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Linked computers to network and peripheral equipment.
Warehouse Employee
Mwave
Lidcombe, NSW
03.2018 - 04.2019
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Crowd Controller
ACES
Redfern, NSW
02.2018 - 02.2019
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Investigated security related accidents.
- Controlled flow of patrons attending large outdoor events.
- Warned offenders about rule infractions and violations.
- Checked IDs and closely examined patrons' faces to verify age.
- Ejected unruly patrons from premises.
- Called police to report criminal acts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Crowd Controller
Constant Security
Alexandria, NSW
02.2009 - Current
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Investigated security related accidents.
- Controlled flow of patrons attending large outdoor events.
- Warned offenders about rule infractions and violations.
- Checked IDs and closely examined patrons' faces to verify age.
- Ejected unruly patrons from premises.
- Called police to report criminal acts.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Security Supervisor
I-Sec Security
Sydney, NSW
01.2008 - 02.2009
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Responded swiftly to security incidents and effectively resolved security issues.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Monitor and observe crowd behaviour
- Supervised small team of security personnel during shift.
Maintenance Worker
St Paul Of The Cross School
Dulwich Hill, NSW
02.2008 - 02.2012
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Installed new locks, door handles, and door closers.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
Education
Bachelor's Degree - Film
Academy of Interactive Technology
Ultimo, NSWCertificate III - Security Services
Allies Security Training Centre
Marrickville, NSWCertificate IV Game Design/Development - Game Design
Tafe NSW
Randwick, NSWCertificate II - Security Services
Allies Security
MarrickvilleSchool Certificate -
Christian Brothers High School
Lewisham NSWSkills
- Email Communication
- Inventory Management
- Operating System Testing
- Word Processing
- Valid Driver's License
- Technical Support
- Hardware Installation
- System Upgrades
- Hardware and Software Installation
- Microsoft Office
- Hardware Replacement
- Analytical Thinking
- Verbal and Written Communication
- Work Integrity
- Issue Resolution
- Security Best Practices
- Adobe After Effects
Timeline
Armed Security Guard
Private Sector Security
06.2022 - Current
Warranty & Returns Senior Supervisor
Mwave
05.2022 - 06.2022
Computer Technician
Mwave
04.2019 - 05.2022
Warehouse Employee
Mwave
03.2018 - 04.2019
Crowd Controller
ACES
02.2018 - 02.2019
Crowd Controller
Constant Security
02.2009 - Current
Maintenance Worker
St Paul Of The Cross School
02.2008 - 02.2012
Security Supervisor
I-Sec Security
01.2008 - 02.2009
Bachelor's Degree - Film
Academy of Interactive Technology
Certificate III - Security Services
Allies Security Training Centre
Certificate IV Game Design/Development - Game Design
Tafe NSW
Certificate II - Security Services
Allies Security
School Certificate -
Christian Brothers High School