Adrian Duric
West Hoxton,NSW
Summary
Dynamic Duty Manager and Gym Receptionist at Michael Clarke Recreational Centre, excelling in operations management and employee development. Spearheaded customer relations improvements and staff performance enhancements, boosting service efficiency. Skilled in process updates and adept at fostering professional growth, significantly contributing to membership enrollment increases.
Overview
2
2
years of professional experience
Work History
Duty Manager
Michael Clarke Recreational Centre
04.2024 - Current
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
Gym Receptionist
Michael Clarke Recreational Centre
03.2023 - 04.2024
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Education
Bachelor of Business - Property Economics
Western Sydney University
HSC -
Thomas Hassall Anglican College
Middleton Grange, NSW01-2023
Skills
- Process updates
- Employee development
- Operations management
- Project coordination
Timeline
Duty Manager
Michael Clarke Recreational Centre
04.2024 - Current
Gym Receptionist
Michael Clarke Recreational Centre
03.2023 - 04.2024
Bachelor of Business - Property Economics
Western Sydney University
HSC -
Thomas Hassall Anglican College
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