Adrian Gale
Boambee East,NSW
Summary
I have spent the last ten years working at EG Australia as a Customer Service Team Member and Assistant Store Manager, specializing in customer service, inventory management, and employee training. During this time, I have developed a proven ability to enhance customer service and ensure regulatory compliance while leading teams to optimize store operations. As an Assistant Store Manager, I have also demonstrated success in driving sales growth and ensuring a compliant operation of the daily business.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
EG Australia
Coffs Harbour, NSW
06.2015 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised cash handling processes to ensure accuracy of transactions.
- Ensured compliance with all safety regulations throughout the store premises.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Service Officer
Coles Express
Coffs Harbour, NSW
01.2011 - 10.2013
- Identified potential opportunities to upsell products or services to customers.
- Processed payments from customers using point of sale systems.
- Provided customer service in a courteous and professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Addressed customer questions and concerns regarding products and services.
Education
Some College (No Degree) - Business Administration
Bedford Business College
Sydney, NSW12-2000
Skills
- Inventory management
- Cash handling
- Employee training
- Customer service
- Scheduling staff
- Visual merchandising
- Regulatory compliance
- Point of sale systems
- Team building
- Store opening and closing
- New hire training
- Loss prevention
- Stock management
- Order management
Key Strengths
- Flexibility to work as a team
- Ability to work autonomously
- Attention to detail in daily store operations
- Ability to work in a fast-paced work environment
- Knowledge of safe manual handling procedures
References
References available upon request.
Timeline
Assistant Store Manager
EG Australia
06.2015 - Current
Customer Service Officer
Coles Express
01.2011 - 10.2013
Some College (No Degree) - Business Administration
Bedford Business College
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