Adrian Goodman
Merbein,VIC
Summary
Dynamic Service Manager with a proven track record at Oconnors, excelling in customer relationship management and workflow optimization. Adept at technical troubleshooting, I foster strong client connections and ensure service excellence, driving satisfaction and operational efficiency. Committed to enhancing team performance and delivering high-quality service solutions.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
31
31
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification
Work History
Service Manager
Oconnors
Mildura, VIC
03.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed daily service operations and ensured customer satisfaction.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Reviewed customer billing statements for accuracy prior to release.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Coordinated scheduling and assignment of service team members.
- Resolved customer inquiries and complaints effectively.
Managing fruit grading machine
EJT Packing
Curlwaa
08.1995 - 03.2026
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Completed orders packed ready for transport to market
Service Technician Assistant
Oconnors
Mildura, VIC
04.2021 - 03.2024
- Assisted technicians in diagnosing and repairing equipment malfunctions.
- Organized tools and supplies for efficient workflow during service calls.
- Maintained accurate records of service requests and completed repairs.
- Maintained cleanliness of work area at all times.
- Followed safety protocols when operating power tools or working in confined spaces.
- Cleaned and maintained tools and equipment used on job sites.
- Provided quality customer service in a timely manner to ensure customer satisfaction.
- Traveled to customer locations to complete work for pre-set appointments.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Service Technician Assistant
Sunrise AG
Mildura, VIC
03.2001 - 03.2021
- Assisted technicians in diagnosing and repairing equipment malfunctions.
- Organized tools and supplies for efficient workflow during service calls.
- Maintained accurate records of service requests and completed repairs.
- Communicated with customers to schedule appointments and explain services.
- Maintained cleanliness of work area at all times.
- Stocked vehicles with necessary supplies needed for upcoming jobs.
- Maintained accurate records of all work performed.
- Followed safety protocols when operating power tools or working in confined spaces.
- Cleaned and maintained tools and equipment used on job sites.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
Education
Sacred Heart
Broken HillSkills
- Service management
- Customer relationship management
- Workflow management
- Technical troubleshooting
Certification
- Heavy Vehicle licence Car MR
- Forklift license Class LF
- Pilot Escort licence
Affiliations
- Fishing & Camping
- Gardening
Timeline
Service Manager
Oconnors
03.2024 - Current
Service Technician Assistant
Oconnors
04.2021 - 03.2024
Service Technician Assistant
Sunrise AG
03.2001 - 03.2021
Managing fruit grading machine
EJT Packing
08.1995 - 03.2026
Sacred Heart