Adrian Horvath
Zetland,NSW
Summary
Consistent Account Manager offering expertise in client relations, sales management and prospecting. Resilient professional with strong entrepreneurial initiative and drive to succeed paired with 8 years of comprehensive experience generating new sales and analysing key account metrics. In-depth knowledge of market trends and best practices.
Overview
7
7
years of professional experience
Work History
Business Account Manager
Optus Business & Enterprise
09.2023 - Current
- Proactively contacting existing and potential clients to build relationships and rapport.
- Nurtured strategic key accounts, whilst building strong relationships with key stakeholders, CEOs decision makers, Finance & IT managers
- Frequently engage with clients to ensure satisfaction with our suite of products
- Forecasting on weekly, monthly and quarterly sales volume and manage a individual pipeline to achieve targets through company CRM
- Built / identified opportunities and generated expansion (renewal, up-sell, growth, cross-sell)
- Managed approximately 35 incoming calls and emails from customers daily.
- Manage entire sale cycle - Fibre links, VOIP systems and mobile fleets
- Attend local business nights to represent the brand and generate new business leads
Business Sale Executive
Optus
01.2023 - 08.2023
- Influence Harvey Norman proprietors and sales team to deliver on business sales
- Manage key Harvey Norman stakeholders
- Develop growth opportunities within the Mass Market channel
- Work closely with senior management to execute on key business outcomes
- Pipeline management through CRM to achieve set KPI’s
- Influencing Consumer Success team to adopt business sales outcomes to grow business sales
- Coaching and educating channel on new product and services - Loop and Evolve
- Achievement: Operating at 178% to AOP
- 99% increase in sales Jan-Apr 22 compared to Jan-Apr 23
- 39 GA sale for Mass Channel - largest across all states.
Store Manager
Optus
08.2019 - 01.2023
- Managed a successful store environment 13 staff
- Accountable for all for all staff training and compliance
- Responsible for planning and developing store strategies that a line to Optus’ vision
- Effective use of analytically data to increase store performance
- Successfully recruited and hired talent based on business needs
- Maintain exceptional customer service standards through consistent coaching and developing
- Handled all complex customer escalations
- Achievement: Top multi sales/home connection Q3FY20, Individual NPS award October 2020, ability to shift sales focus during COVID resulting into Top 2 Stores in NSW Q2FY21.
Assistant Store Manager
Optus
07.2018 - 08.2019
- Accountable for store performance in all categories
- Been successful in developing leaders within the store, with coaching and mentoring
- Providing leadership to the team through, driving results, game changing customer service and empowering all business and consumer customers
- Work closely with Area Manager and Store Manager to align on Optus key priorities; new product launch, category focus
- Developed engagement within the team through incentives, monthly games and friendly individual competitions
- Conflict resolution
- Achievement: Top Store in NSW and Top 3 in Australia.
Business Specialist / Business Development Executive
Optus
09.2017 - 08.2019
- Developed trusted business relationship adding to current pipeline
- Developed business grade business solutions for SMB customers using Salesforce
- Optus Loop and Evolve Products
- Off-site retention for current SMB customers by providing end to end support and solution management
- Educating SMB customers on self-service options
- Develop store SMB strategies through analysis on tableau for staff training, sales and future growth
- Identify knowledge gaps and coached on strategies to overcome with results
- Achievement: Achieved Month on Month growth since September 2017.
Education
Bachelor of Business – Majored in Management and International Management -
University of Technology
Sydney01.2015
Skills
- Strong listening and interpersonal skills
- Customer Service
- Verbal and written communication
- Data-driven decision-making
- Relationship Management
- Customer Complaint Resolution
- Customer Portfolio Management
References
Available on request
Sport
Big love for cricket and football
Timeline
Business Account Manager
Optus Business & Enterprise
09.2023 - Current
Business Sale Executive
Optus
01.2023 - 08.2023
Store Manager
Optus
08.2019 - 01.2023
Assistant Store Manager
Optus
07.2018 - 08.2019
Business Specialist / Business Development Executive
Optus
09.2017 - 08.2019
Bachelor of Business – Majored in Management and International Management -
University of Technology
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