Debra Johnson
Modbury North,SA
Summary
Support professional with comprehensive understanding of administrative and customer service tasks, delivering reliable assistance and improving team efficiency. Known for fostering collaborative environments and adapting to changing needs. Skilled in multitasking and conflict resolution, valued for reliability and flexibility.
Overview
11
11
years of professional experience
Work History
Retirement Living Support Officer
Lutheran Homes Group
05.2015 - Current
- Assisted clients in accessing support services and resources effectively.
- Coordinated communication between clients and service providers to enhance service delivery.
- Implemented client feedback mechanisms to improve overall satisfaction with services offered.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various departments.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Established rapport with clients, fostering long-term relationships that increased client retention rates.
Skills
- Client service
- Contract management
- Teamwork and collaboration
- Support services
- Continuous improvement
- Performance management
- Document management
- Correspondence management
- Records management
- Problem-solving
- Verbal and written communication
- Office administration
Timeline
Retirement Living Support Officer
Lutheran Homes Group
05.2015 - Current