Adrian Kolacz

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Informed current and prospective customers of promotions and new or upgraded products.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Qualified leads and set up customer appointments for outside sales team.
• Overcame objections using friendly, persuasive strategies.
• Made average of [Number] outbound and inbound calls per day.

• Developed telemarketing strategies to enhance customer engagement and retention.
• Managed team performance through training and mentoring, improving overall productivity.
• Implemented CRM systems for tracking leads and optimising sales processes.
• Managed a team of telemarketers, ensuring high performance through effective coaching and guidance, conducted regular team meetings to review goals, address challenges, and celebrate successes
• Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions.
• Led by example in maintaining a high level of professionalism and commitment to excellence within the telemarketing department.
• Reduced employee turnover by creating a supportive work environment and fostering professional growth opportunities.
• Conducted regular performance evaluations for staff members, identifying strengths and areas for improvement.
• Developed and executed successful training programs for new hires, resulting in higher retention rates.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Developed customer engagement strategies to enhance loyalty and retention rates.
• Reduced churn rate by developing personalized retention strategies for high-risk clients.
• Adhered to appropriate legal scripting when required.
• Played a pivotal role in achieving record-breaking customer retention rates year-over-year within the organization.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Achieved significant improvements in customer retention through persuasive explanation of product value.
  
  Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions
  
  Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  
  Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  
  Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  
  Evaluated current customer retention strategies and recommended improvements.
  
  Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  
  Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Crafted persuasive sales pitches tailored to customer needs, enhancing client engagement and improve conversion rates.
• Maintained detailed records of customer interactions using CRM systems for follow-up purposes.
• Boosted sales revenue by identifying customer needs and offering suitable products or services, nurtured long-term relationships with clients, resulting in repeat business and referrals from satisfied customers.
• Maintained detailed records of client interactions, ensuring all relevant information was documented for future reference.
• Consistently surpassed personal and team monthly sales targets
• Utilized CRM software to efficiently manage leads, track customer interactions, and schedule follow-up calls, resulting in improved organization and time management.
• Utilised sales techniques to build customer interest and close sales.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Managed inventory control, cash control, and store opening and closing procedures.

Assisted with hiring, training and mentoring new staff members.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Rotated merchandise and displays to feature new products and promotions.

Maximised sales by creating innovative visual merchandising displays and store layouts.

Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Addressed any customer complaints or issues in a timely manner, ensuring resolutions were satisfactory for all parties involved.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Reduced number of unresolved customer issues by promptly addressing complaints and providing viable solutions.

Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Followed through with client requests to resolve problems.

Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

Kept accurate records to document customer service actions and discussions.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Took ownership of customer issues and followed problems through to resolution

• Managed vendor relationships, negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Increased sales revenue by developing and implementing effective sales strategies.
• Organised regular sales meetings to review performance KPI's, share best practices, and set achievable targets for continued success.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Managed key accounts by relationship building, resulting in increased customer loyalty and repeat business.
• Assisted in recruiting top talent for the sales team, provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth contributed to a high-performing sales focused work environment.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Managed a team of telemarketers, ensuring high performance through effective coaching and guidance.

Increased telemarketing sales by implementing strategic marketing campaigns and targeted promotions

Monitored call quality and provided timely feedback to improve sale conversion rates.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.

Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.

Recorded contact information of customers and potential customers in an internal database.

Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.