Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Adrian Mago

Canberra,ACT

Summary

Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.

Overview

6
6
years of professional experience

Work History

Cash Office Associate

Big W
06.2021 - Current
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Streamlined cash management processes for increased efficiency and reduced discrepancies.
  • Maintained accurate financial records with diligent data entry and documentation of transactions.
  • Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.
  • Supported colleagues in resolving complex transactions or disputes by providing guidance based on expertise in cash-handling procedures.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Trained new employees on proper cash routines, procedures, and requirements.

Team Member

Big W
04.2018 - Current
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

Narrabundah College
Kingston, ACT
11.2017

Skills

  • Balance Reconciliations
  • Business Administration
  • Multitasking
  • Transaction Management
  • Product Knowledge
  • Report Generation
  • Complaint Resolution
  • Staff Training
  • Customer Service
  • Team Development
  • Critical Thinking
  • Administrative Support

Additional Information

I have taken a career change towards IT. I am currently in the process of applying at CIT to study Certification of Cyber Security. I have taken this pathway for a career change because of my growing interest towards Information Technology and its growing demand. My experience in an IT setting is building PC's for myself and for others and installing and configuring operating for the built PC's.

Timeline

Cash Office Associate

Big W
06.2021 - Current

Team Member

Big W
04.2018 - Current

Narrabundah College

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Adrian Mago