Adrian Mago
Torrens,ACT
Summary
Highly organized and detail-oriented Cash Office Associate with a proven track record in delivering high-quality business outputs within strict timeframes. Expert in balance reconciliations, payroll processes, and conflict resolution, with a strong ability to manage multiple tasks simultaneously while ensuring accuracy and compliance. Adept at collaborating with team members and stakeholders to deliver exceptional service and meet specific needs. Proficient in financial systems, with advanced skills in Excel and a disciplined approach to following procedures and policies.
Overview
6
6
years of professional experience
Work History
Cash Office Associate
Woolworths Group, Big W
2018.04 - Current
- Team Collaboration: Worked closely with team members to ensure the accurate and timely completion of weekly costing reports, exception reports, and payroll submissions, even under tight deadlines.
- Service Excellence: Went above and beyond to resolve pay discrepancies for staff, conducting thorough investigations and ensuring accurate payment in subsequent payroll cycles.
- Organizational Skills: Managed multiple responsibilities, including balance reconciliations, petty cash records, and cash management processes, while ensuring adherence to company policies.
- Communication: Maintained clear and professional communication with management, payroll departments, and staff members, particularly when addressing complex issues or discrepancies.
- Attention to Detail: Conducted daily cash reconciliations and reviewed clock-in and clock-out records to ensure the accuracy of financial reports and payroll data.
- Software Proficiency: Utilized Excel for financial data analysis, reporting, and maintaining accurate financial records.
- Compliance: Ensured all financial operations complied with company policies and relevant legislation, contributing to successful audits and financial accuracy.
Service Supervisor
Woolworths Group, Big W
2018.04 - Current
- Customer Service: Improved customer satisfaction scores through effective conflict resolution, active listening, and timely problem-solving.
- Team Management: Trained and developed team members, provided feedback, and coordinated individual duties based on each employee's skill level and knowledge.
- Problem Solving: Resolved customer complaints and inquiries by applying critical thinking and problem-solving skills, escalating major issues when necessary.
- Prioritization: Effectively managed time and prioritized tasks during peak periods to ensure smooth operations and service delivery.
Education
Year 12 College Certificate -
Narrabundah College
Kingston, ACT11.2017
High School Diploma -
Telopea Park School
Barton, ACT11.2015
Skills
- Team Collaboration: Strong ability to work within a team, ensuring timely and high-quality delivery of business outputs.
- Service Delivery: Expertise in delivering exceptional service by understanding and addressing the specific needs of clients and colleagues.
- Communication: Well-developed written and oral communication skills, capable of presenting complex information clearly and concisely.
- Organizational Skills: High-level organizational and administrative skills, including effective time management and task prioritization.
- Attention to Detail: Exceptional attention to detail, particularly when working with numbers and reviewing financial data.
- Software Proficiency: Competency in using software packages such as Excel to complete tasks efficiently.
- Compliance and Procedures: Strong understanding of and ability to comply with relevant legislation, policies, and procedures.
- Payroll Processes: Experienced in handling payroll processes, including reviewing pay discrepancies and responding to pay-related inquiries.
Timeline
Cash Office Associate
Woolworths Group, Big W
2018.04 - Current
Service Supervisor
Woolworths Group, Big W
2018.04 - Current
Year 12 College Certificate -
Narrabundah College
High School Diploma -
Telopea Park School
Similar Profiles
Alier AnyuatAlier Anyuat
Customer Service Associate at Woolworths Group (Big W)Customer Service Associate at Woolworths Group (Big W)
JACOB BALDOCKJACOB BALDOCK
Head of Retail Marketing - Trade & Value at BIG W (WOOLWORTHS GROUP)Head of Retail Marketing - Trade & Value at BIG W (WOOLWORTHS GROUP)
Kunwar Ishaan SinghKunwar Ishaan Singh
Store Operations Associate at Big W (Woolworths Group Australia)Store Operations Associate at Big W (Woolworths Group Australia)