Adrian Manzano
Melbourne,Australia
Summary
Dynamic and innovative professional with a proven track record at Crown Resorts, enhancing customer satisfaction through strategic improvements and robust policy development. Skilled in problem-solving and adaptability, with a keen eye for detail and a commitment to excellence. Fluent in Tagalog, I excel in fast-paced environments, driving operational efficiency and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Duty Manager
Crown Resorts
Melbourne, VIC
09.2022 - 01.2025
- Implemented strategies designed to improve customer satisfaction ratings.
- Developed and implemented hotel policies and procedures.
- Monitored inventory levels of supplies and equipment necessary for day-to-day operations.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Ensured the safety and security of guests, employees and property assets.
- Enforced health and safety regulations throughout the premises.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Analyzed financial reports to identify areas where cost savings could be achieved.
Front Office Attendant
Crown Promenade Hotel
Melbourne, Australia
09.2017 - 09.2022
- Delivered high-standard and personalized experiences to guests.
- Handled administrative duties such as daily reports, email follow-ups, settling hotel accounts, and managing overnight operations.
- Complied with all safety policies set forth by the hotel's management team.
- Answered incoming calls from customers seeking reservations or general information regarding services offered at the hotel.
Head Barista
KoKo Black Royal Arcade
09.2016 - 09.2017
- Led and supervised a staff of eight.
- Coordinated weekly stock orders, balanced end-of-day records, and communicated with management for seamless workflows.
Barista
Novotel On Collins St
02.2013 - 09.2016
- Managed front counter operations, waitering tasks, and conference services.
Education
Diploma - Fitness
01.2016
High School -
01.2009
Skills
- Cooperative
- Helpful, team player
- Hard worker
- Foreign language skills (Tagalog)
- Fast learner
- Adaptable
- Technologically Inclined
- Problem Solver
- Innovative
- Creative
- Enjoys Challenges
- Determined
- Positive attitude
- Respectful
- Keen eye for detail
- Advanced Problem Resolution
Inspiration
I enjoy meeting new people from diverse cultures and backgrounds. I thrive in adapting to new teams, pushing myself outside of my comfort zone to grow, and sharing my knowledge with others. I find inspiration in growth and positive energy.
Standout Quality
I have a Vibrant & Positive Energy, always focused on completing tasks efficiently and consistently. I take pride in presenting myself well and am always eager to learn and grow.
Qualifications And Education
- Aspley State High School, 01/01/04, 01/01/09, Brisbane
- Sage Institute of Fitness, Diploma in Fitness, 03/01/15, 01/01/16
Computer Systems
- Microsoft Word
- Microsoft Presentation
- Microsoft Excels
- Opera
- Micros
- Semsys (Surveillance)
Certification
- Responsible Service of Alcohol
- First Aid
- CPR
- Pool Life Saving
Accomplishments
- Service Leader Nomination
- Exceeded targets for End of Financial Year targets
Affiliations
- Health/Fitness & Exercise
- Travel
- Motivational Podcast
- Dance
- Art
Languages
English
Native/ Bilingual
Tagalog
Full Professional
Availability
7 day Roster Availability - Preferably Hybrid Model
References
- Elly Im , Front Office Manager Crown Promenade Hotel, M:0412115610 E: Elly.Im@crownresorts.com.au
- Tien Tran , Product Owner Nab, M: 0436912743 E: Tien.tran@nab.com.au
Timeline
Hotel Duty Manager - Crown Resorts
09.2022 - 01.2025
Front Office Attendant - Crown Promenade Hotel
09.2017 - 09.2022
Head Barista - KoKo Black Royal Arcade
09.2016 - 09.2017
Barista - Novotel On Collins St
02.2013 - 09.2016
Sage Institute of Fitness - Diploma, Fitness
Aspley State High School - High School,
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