Adrian McKinlay
Maddington,WA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
12
12
years of professional experience
Work History
Store Supervisor
McDonald's
East Victoria Park & High Wycombe
05.2019 - 01.2021
- Improved store efficiency by implementing effective inventory management
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Conducted inventory analysis to determine optimal stock levels.
Restaurant Manager
McDonald's
East Victoria Park
02.2015 - 04.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Implemented cost-saving measures through streamlined processes and efficient scheduling
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Carefully interviewed, selected, trained, and supervised staff.
Product Quality Manager
McDonald's
East Victoria Park
01.2011 - 01.2014
- Completed routine maintenance on equipment to avoid down time
- Completed weekly food order to ensure all products were available
- Ordered small wares including PPE to ensure no interruptions to production
- Coached crew on correct procedures to maintain quality throughout the store
- Responsible for troubleshooting whenever stock variations occurred
Shift Manager
McDonald's
East Victoria Park
02.2009 - 01.2011
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Ursula Frayne Catholic College
Victoria Park, WA11.2007
Skills
- Inventory Management
- Customer Service
- Shift Scheduling
- Documentation and Reporting
Timeline
Store Supervisor
McDonald's
05.2019 - 01.2021
Restaurant Manager
McDonald's
02.2015 - 04.2019
Product Quality Manager
McDonald's
01.2011 - 01.2014
Shift Manager
McDonald's
02.2009 - 01.2011
High School Diploma -
Ursula Frayne Catholic College