Adrian McQuitty
Coogee,NSW
Summary
Methodical Application Support Analyst with experience working with both internal and external vendors to support and implement applications using standard tools and frameworks. Strong troubleshooting, analytical and communication skills built from over 6 years in the field.
Overview
7
7
years of professional experience
Work History
Application Support Manager
Experian
01.2020 - 01.2023
- Managed a team of 6, responsible for the operational support of 5 major Identity and Fraud (ID&F) applications.
- Stakeholder management, both internally and externally, providing communications on key issues and product milestones.
- Lead on process and product improvements resulting in a 60% reduction in major incidents year on year.
- Achieved zero attrition during a very competitive IT market in the UK.
Senior Application Support Analyst
Experian
01.2016 - 01.2020
- Provided 24/7 support for web based applications, file and data feeds and batch processes to prevent impact to business.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Managing client communications, ensuring detail was pitched to correct level depending on recipient.
- Received multiple promotions to climb from Junior Analyst to Senior in under 2 years.
Education
Bachelor of Science - IT and Multimedia
Liverpool John Moore’s University
07.2017
Skills
- Alerting and Monitoring Software (Splunk and Dynatrace)
- Windows Server and IIS
- Oracle SQL
- Defect Analysis and Resolution
- Product Configuration
- Performance Optimization
- Ticket Management using Service Now
- Organizational Skills
- Problem Solving
- User Support and Troubleshooting
- Stakeholder Management
Hobbies
Reading, sports (Soccer, NFL and Basketball) and exercise.
Timeline
Application Support Manager
Experian
01.2020 - 01.2023
Senior Application Support Analyst
Experian
01.2016 - 01.2020
Bachelor of Science - IT and Multimedia
Liverpool John Moore’s University
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