Adrian Nicholas
Baulkham Hills,Australia
Summary
Dynamic operations leader with extensive experience at Anglicare Community Services, excelling in multi-site team leadership and compliance management. Proven track record in enhancing service efficiency and client satisfaction through strategic planning and effective training. Skilled in logistics coordination and committed to fostering a culture of safety and excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Admin and Support Services Assistant
Anglicare Community Services
Sydney/Castle Hill , NSW
04.2024 - Current
- Oversee daily operations of laundry and kitchen services across Anglicare residential or care facilities.
- Ensure compliance with hygiene, safety, and infection control standards in laundry and kitchen areas.
- Coordinate staff rosters, allocate tasks, and monitor performance for laundry and kitchen support teams.
- Maintain inventory and order supplies for laundry detergents, kitchen consumables, and cleaning materials.
- Handle incident reports, service feedback, and resolve operational issues quickly and professionally.
- Support onboarding and training of new staff in kitchen and laundry procedures and protocols.
- Maintain accurate records and logs for laundry cycles, kitchen service hours, and supply usage.
- Assist with administrative duties such as timesheet reviews, procurement requests, and compliance documentation.
- Handled confidential information in a discreet manner.
- Performed data entry tasks into various computer programs or databases.
- Monitored equipment performance to ensure proper functioning of all systems.
- Answered multi-line phone system and engaged with clients.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Prepared patients for self-management and decision-making responsibilities.
- Monitored client progress and updated case files accordingly.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Leading Hand Cleaning
Challenger Services
11.2024 - 04.2025
- Supervise cleaning operations across Anglicare facilities, ensuring compliance with cleanliness and health regulations.
- Coordinate team schedules, mentor cleaning staff, and monitor task completion.
- Conduct inspections, and manage inventory and equipment maintenance.
- Act as a liaison for client requests, complaints, and service updates.
- Maintained accurate records of inventory levels, stock movements and personnel shifts.
Sales and Kitchen Assistant
Flavour of Ceylon
Pendle Hill
07.2024 - 09.2024
- Handled product deliveries, warehouse organization, and customer-facing retail tasks.
- Supported sales initiatives, processed transactions, and maintained merchandising standards.
Store Manager
Dankotuwa Porcelain PLC
Dankotuwa, Sri Lanka
08.2018 - 02.2024
- Led store operations, budget control, staff supervision, and customer relations.
- Maintained stock control, implemented sales strategies, and handled escalated issues.
Head of Business Development and Operations
Carekleen (Pvt) Ltd
Colombo 05, Sri Lanka
08.2018 - 01.2024
- Recruited, trained, and supervised janitorial staff to ensure high service standards, and operational consistency.
- Planned and implemented sales, marketing, and operational strategies to support business growth.
- Conducted site visits for new client acquisition, including service scoping, and costing.
- Maintained strong relationships with key clients through regular visits and service follow-ups.
- Identified and optimized resource utilization to improve service efficiency and reduce costs.
- Provided regular team briefings, performance monitoring, and strategic redirection as needed.
- Played a key role in expanding market reach and securing long-term service contracts.
Senior Manager Operations and Debt Collections
American Premium Water Systems (Pvt) Ltd
Colombo 03, Sri Lanka
09.2007 - 06.2018
- Oversaw branch operations, staffing, logistics, and performance tracking.
- Branch & Distributor Operations, Collections, Water Dispenser Assembling, and Maintaining Units.
- In charge of distribution, planning, debt collections, and assembling and maintaining water dispensers (a company that deals with bottled water in collaboration with American Liquid Systems in St.) Francisco – USA.
Education
High School Diploma -
St. Peter's College
Colombo, Sri Lanka12-1986
GED -
Sri Lanka Institute of Marketing
Colombo, Sri LankalesSkills
- Training, Mentoring & Performance Management
- Logistics & Inventory Coordination
- Customer Service Excellence
- Microsoft Word, Excel, Outlook, PowerPoint
- Inventory & CRM Systems
- WHS & Risk Management Procedures
- FMCG Operations & Tools
- Training, Mentoring & Performance Management
- Logistics & Inventory Coordination
- Customer Service Excellence
- Microsoft Word, Excel, Outlook, PowerPoint
- Inventory & CRM Systems
- WHS & Risk Management Procedures
- FMCG Operations & Tools
Certification
- AFP certificate
- NDIS worker check
- NDIS Worker Orientation Module certificate
- CPR First Aid certificate - HLTAID 009, 010, 011
- Working with children check, police clearance – willing to obtain
- Driver's license – unrestricted
References
Available upon request.
Websites
Volunteer Experience
Positive Approach Care, Administrative Officer / Customer Service, NSW, 2024-03, 2024-06, Managed scheduling, office inventory, and clerical support., Assisted in team coordination, meeting prep, and maintaining activity logs.
Languages
English
Professional
Singhalese
Professional
Tamil
Limited
Custom
- I am eager to bring my experience and dedication to a new role in a dynamic environment, where I can continue to grow and contribute to the success of the organization.
- Adrian Nicholas
Timeline
Leading Hand Cleaning
Challenger Services
11.2024 - 04.2025
Sales and Kitchen Assistant
Flavour of Ceylon
07.2024 - 09.2024
Admin and Support Services Assistant
Anglicare Community Services
04.2024 - Current
Store Manager
Dankotuwa Porcelain PLC
08.2018 - 02.2024
Head of Business Development and Operations
Carekleen (Pvt) Ltd
08.2018 - 01.2024
Senior Manager Operations and Debt Collections
American Premium Water Systems (Pvt) Ltd
09.2007 - 06.2018
High School Diploma -
St. Peter's College
GED -
Sri Lanka Institute of Marketing
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