Adrian Olivera
Sydney
Summary
Experienced with building and maintaining positive customer relationships. Utilizes effective communication and strategic planning to enhance customer satisfaction. Track record of leading teams to consistently meet and exceed sales expectations.
Experienced with building and maintaining positive customer relationships. Utilizes effective communication and strategic planning to enhance customer satisfaction. Track record of leading teams to consistently meet and exceed service expectations.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager/Estimator
Qwest Collision Centre
11.2024 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Returned 15 completed vehicles to clients daily, ensuring high quality standards and improve customer satisfaction.
- Evaluated over 20 vehicles damage assessments post-accident, creating detailed reports for clients.
- Delivered over 100 accurate damage quotes monthly, enhancing customer trust and boosting service uptake by 25%.
Entry Level Sales Representative
Motorserve
08.2023 - 11.2024
- Drove $80,000 monthly revenue through strategic marketing initiatives and client engagement for the site.
- Expanded customer base through cold calling, networking, and relationship building.
- Cultivated strong relationships with stakeholders and adjacent businesses, enhancing collaboration on key projects.
- Successfully scheduled over 50 client appointments monthly and achieved a 75% follow-up success rate.
Logistics Coordinator
Motorserve
05.2019 - 08.2023
- Streamlined logistics process to ensure 90% on-time order dispatch and improve dispatch coordination.
- Coordinated over 200 inbound and outbound dispatches monthly.
- Monitored and tracked deliveries, improving on-time delay rates by 25% through proactive communication with freight providers.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Education
Bachelor of Business - Marketing
Western Sydney University
Sydney, NSW10.2024
Skills
- Communication
- Customer relationships
- Time management
- Problem solving
- Product knowledge
- Attention to detail
- Data analytics
- Customer empathy
- Voice of customer analysis
- Cross-functional collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager/Estimator
Qwest Collision Centre
11.2024 - Current
Entry Level Sales Representative
Motorserve
08.2023 - 11.2024
Logistics Coordinator
Motorserve
05.2019 - 08.2023
Bachelor of Business - Marketing
Western Sydney University
Similar Profiles
JUVY MORALESJUVY MORALES
SERVICE ASSURANCE TECHNICIAN at STRUCTURE LOADER LEGACY QWEST/CTL /QUANTUM FIBER QWEST/LUMEN INCSERVICE ASSURANCE TECHNICIAN at STRUCTURE LOADER LEGACY QWEST/CTL /QUANTUM FIBER QWEST/LUMEN INC
Thomas GrantThomas Grant
Manager/Estimator/Prodution Manager at Murwillumbah Collision Repair CentreManager/Estimator/Prodution Manager at Murwillumbah Collision Repair Centre
Talar NercessianTalar Nercessian
Bookkeeper & Administrative Assistant at Collision Repair CentreBookkeeper & Administrative Assistant at Collision Repair Centre