Adrian (Raja Rashid)
Canberra
Summary
Motivated and detail-oriented Bachelor of Medical Sciences student with hands-on experience in fast-paced hospitality and customer service roles. Combines strong communication and time management skills with a technical foundation in chemistry and laboratory safety. Passionate about healthcare and dedicated to applying laboratory precision and professional service to contribute to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Provider
Soul Origin
08.2025 - Current
- Deliver high-quality customer service by effectively communicating product offerings and fulfilling customer needs.
- Manage front-of-house interactions to ensure a positive and seamless guest experience.
- Trained in back-of-house operations to support kitchen workflows and maintain overall operational efficiency.
- Balance multitasking between direct customer service and backend support tasks.
Customer Service
PappaRich
08.2024 - Current
- Delivered exceptional customer service, fostering a welcoming atmosphere and enhancing customer loyalty.
- Streamlined order processing procedures, reducing wait times and increasing overall customer satisfaction.
- Trained new staff on customer interaction protocols, promoting teamwork and consistency in service delivery.
- Monitored customer feedback to identify service gaps, implementing targeted improvements for noticeable gains in retention.
- Assisted with restaurant setup, restocking, and maintaining cleanliness of the dining and kitchen areas.
Cashier
CliffView Restaurant
12.2022 - 06.2024
- Welcomed guests, ensuring efficient service and enhancing customer satisfaction.
- Processed customer transactions efficiently, contributing to a 30% reduction in wait times.
- Worked closely with kitchen staff to ensure timely order fulfillment and improved service speed.
- Maintained accurate cash registers and daily sales reports, ensuring financial integrity.
Education
Bachelor's in Medical Science - undefined
University of Canberra
Canberra12.2025
Skills
- Assisted in chemical handling and adherence to safety protocols Supported hazardous material management efforts Aided in maintenance of laboratory apparatus through cleaning and sterilization Followed established laboratory behavioral standards
- Assisted in managing time effectively to meet project deadlines Supported customer service initiatives to enhance client satisfaction Maintained food safety standards and awareness in food handling procedures Facilitated cash handling processes to ensure accuracy and security
- Assisted teams in managing multiple tasks effectively Supported conflict resolution efforts to maintain a collaborative environment Contributed to teamwork initiatives to enhance project outcomes
Timeline
Customer Service Provider
Soul Origin
08.2025 - Current
Customer Service
PappaRich
08.2024 - Current
Cashier
CliffView Restaurant
12.2022 - 06.2024
Bachelor's in Medical Science - undefined
University of Canberra