Summary
Overview
Work History
Education
Skills
Timeline
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Adrian Raman

Wyndham Vale,Melb

Summary

Motivated Territory Manager with background attending to customer needs to maintain strong relationships. Enthusiastic about delivering a high standard of service. I am passionate about Education, Sports and Health. I love the connection between them and inspiring people to be better version's of themselves.

Overview

6
6
years of professional experience

Work History

Sales Partner

Techskill Academy
Brisbane
10.2023 - Current
  • Developed key customer relationships to increase sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Used CRMs to manage customer information
  • Produced sales documents, finalized deals and filed records.

Customer Success Agent

Cluey Learning
, VIC
08.2021 - 04.2023
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.

Territory Manager

Sealord
Auckland, Auckland
12.2019 - 06.2021
  • Managed customer accounts to attain sales goals and distribution targets.
  • Analyzed potential to develop sales opportunities and call plan.
  • Presented products to prospective buyers.
  • Consulted with customers to gain feedback and address product or service concerns.

Outbound Sales Representative

Spark
Auckland City , Auckland
11.2018 - 11.2019
  • Established long-lasting relationships with new and existing customers.
  • Cold called customers to expand market share
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address customer questions.

Education

Bachelor of Commerce - Accounting & Commercial Law

University of Auckland
11.2018

High School Diploma -

Botany Downs Secondary College
Auckland
12.2013

Skills

  • Recruiting and hiring
  • Rapport and relationship building
  • Customer Retention Abilities
  • Process Improvement
  • Product and Service Knowledge

Timeline

Sales Partner

Techskill Academy
10.2023 - Current

Customer Success Agent

Cluey Learning
08.2021 - 04.2023

Territory Manager

Sealord
12.2019 - 06.2021

Outbound Sales Representative

Spark
11.2018 - 11.2019

Bachelor of Commerce - Accounting & Commercial Law

University of Auckland

High School Diploma -

Botany Downs Secondary College

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Adrian Raman