Adrian Scalzo
Rowville,Victoria
Summary
Throughout my career, I have gained valuable experience across various domains including customer service, team leadership, and sales. Starting from customer service, I progressed into roles where I led teams, ensuring efficient operations and fostering a collaborative environment.
As I advanced into sales, I took on the responsibility of a sales leader, where my focus shifted towards driving revenue and exceeding targets.
What sets my career apart is my consistent track record of surpassing targets and achieving exceptional budget results year after year. This achievement speaks to my ability to strategize effectively, motivate teams, and execute plans that not only meet but exceed expectations.
My experience has honed my skills in analyzing market trends, developing sales strategies, and cultivating strong client relationships—all essential elements in delivering consistent and sustainable business growth.
Overall, my journey in customer service, team leadership, and sales leadership has equipped me with a comprehensive skill set and a proven ability to deliver results in dynamic and challenging environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Manager
Capital Logistics
Mulgrave, Victoria
01.2024 - 04.2024
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Lead Sales Representative
Big Post Pty Ltd
Notting Hill, Victoria
05.2021 - 12.2023
- Developed and implemented successful sales strategies to achieve revenue goals.
- Created and maintained customer relationships, providing exceptional service to ensure customer satisfaction.
- Tracked sales performance data and prepared monthly reports for management review.
- Provided guidance to subordinates on how to improve their performance and develop new skills.
- Developed strategies to improve productivity and efficiency among team members.
- Identified areas of improvement within the team's processes and procedures.
- Analyzed data from various sources to inform decision-making within the leadership team.
- 3rd Year - Budget of 400K, exceeded it by 400K, doubled my budget and set a record for the business with 800k in revenue for that year (200%).This was also whilst supporting the team and balancing my time.
- 4th year - Major focus on building the team 70/30 split between management and sales. Budget of 500K and still managed to hit it whilst focusing on expansion within the team and training others.
Sales Representative
Big Post Pty Ltd
Notting Hill, VIC
05.2019 - 05.2021
- Generated new sales leads through cold calling and networking activities.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with customers to ensure repeat business.
- 1st year - Budget of 350k, exceeded it by 30k and achieved 380k in revenue for my first year.
- 2nd Year- Budget of 375K, exceeded it by 95k and achieved 470k in revenue for my second year.
Customer Service Team Leader
Big Post Pty Ltd
Notting Hill, VIC
06.2017 - 05.2019
- Audited calls periodically to ensure adherence to company standards by all agents.
- Advised management on potential improvements to enhance overall quality of customer services.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Conducted performance reviews for customer service staff on a regular basis.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Monitored the accuracy of data entry into the company's database system by customer service staff.
- For a period of 6 months I acted as the Customer Service Manager , due to staff shortages in from June-December 2017.
Customer Service Representative
Big Post Pty Ltd
Notting Hill, VIC
07.2016 - 06.2017
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Leadership And Stratergy - Organizational Leadership
Australian Institute Of Management
05-2022
Diploma Of Logistics And Supply Chain Management - Logistics Management
Monarch Institute
05-2020
High School Diploma -
Haileybury College
10-2015
Skills
- Business Planning And Strategy
- Customer Pre-Qualifications
- Contract Negotiation Expertise
- Team Building Expertise
- Consultative And Relationship Selling
- Client Engagement
- Client Relationship Building
- Customer Retention
- New Business Development
- Continuous Professional Improvement
Affiliations
- I have an interest in self development and love to learn and read books in my spare time
- I enjoy nutrition, health and fitness as it is my passion
- I am a huge advocate for relationship building not only in my professional career, but with friends, family and people with similar interests
Accomplishments
- During my time at Big Post i was voted the best performing sales representative between 2021-2022 by almost doubling the yearly sales budget. This was also during a year that I was heavily involved with hiring, training and supporting other staff with their development.
Certification
- Multiple awards in the field of sales and leadership
Timeline
Business Development Manager
Capital Logistics
01.2024 - 04.2024
Lead Sales Representative
Big Post Pty Ltd
05.2021 - 12.2023
Sales Representative
Big Post Pty Ltd
05.2019 - 05.2021
Customer Service Team Leader
Big Post Pty Ltd
06.2017 - 05.2019
Customer Service Representative
Big Post Pty Ltd
07.2016 - 06.2017
Leadership And Stratergy - Organizational Leadership
Australian Institute Of Management
Diploma Of Logistics And Supply Chain Management - Logistics Management
Monarch Institute
High School Diploma -
Haileybury College
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