Adrian Schmidt
Orange,NSW
Summary
Collections and Recoveries Specialist with over 15 years' experience across consumer finance, trade finance, SaaS, and gaming industries. Skilled in late-stage recoveries, litigation management, hardship support, and compliance-driven operations. Proven success in managing high-volume outbound campaigns, skip tracing, customer negotiation, dispute resolution, and portfolio rehabilitation. Adept at Salesforce CRM and other workflow platforms to optimize engagement and operational outcomes. Known for resilience, empathy, tactical problem-solving, and delivering best-in-class customer experiences under pressure.
Overview
18
18
years of professional experience
Work History
VIP Account Manager
Soft2Bet
10.2024 - Current
- Managed a global portfolio of high-value accounts requiring intensive recovery, retention, and dispute resolution efforts.
- Led 100+ outbound and inbound engagements daily, applying negotiation and rapport-building to maximize client rehabilitation and loyalty.
- Provided continuous 24/7 customer support, managing escalations across an unintegrated technology stack.
Collections Manager (Contract Role)
Finstro Capital Ltd
10.2023 - 08.2024
- Managed a portfolio of late-stage commercial debtors within a trade-finance platform.
- Negotiated payment plans and settlements, reducing litigation exposure while preserving client relationships.
- Directed legal escalations with external solicitors and field agents, ensuring procedural compliance.
Creative Account Manager
areyoub2b.com
05.2021 - 09.2023
- Applied customer success principles to prevent churn and retain high-risk SaaS accounts.
- Negotiated service adjustments to secure continued revenue from 'at-risk' clients.
- Maintained accurate client records and escalated compliance concerns to senior management.
VIP Delegate Manager
StrategyMix
11.2017 - 04.2021
- Maintained detailed relationship management of high-value contacts in cybersecurity and cloud sectors.
- Conducted outbound campaigns to re-engage cold or disengaged contacts, similar to skip tracing and debt recovery techniques.
B2B Telco Sales (Optus and Telstra)
Blue Door Consulting
08.2016 - 10.2017
- Conducted 150+ daily cold calls to decision-makers, refining negotiation and objection-handling skills essential for recoveries work.
- Developed and maintained client pipelines, documenting contact outcomes and follow-ups in Salesforce CRM.
- Identified financial hardship signals during the sales process and proposed alternative solutions to retain engagement.
Sales Consultant to Start-up/Scale-up SaaS Vendors
05.2015 - 08.2016
- Built pipelines via calls, emails, SMS, and InMail, applying tracking and follow-up strategies transferable to collections operations.
- Diagnosed client objections and barriers to sales, developing custom engagement strategies akin to payment plan negotiations.
- Educated business owners on persuasive communication techniques, enhancing consultative recovery practices.
Business Development Manager
Australian Debt Recoveries
08.2014 - 06.2015
- Conducted prospecting and lead generation for debt recovery services.
- Partnered with internal collectors to deliver compliant, effective recovery solutions.
- Managed third-party vendors as appropriate and documented each sales opportunity in an internal CRM.
Credit Manager
BetEasy (now Sportsbet)
12.2012 - 07.2014
- Managed a retail book of over 1,500 gambling clients through the collections and recoveries process.
- Developed payment strategies, skip tracing methods, and litigation escalation procedures.
- Managed a team of 3 collectors and liaised with external agents and solicitors.
Credit and Collections Manager
Flexigroup (NZ)
05.2011 - 12.2012
- Led the turnaround of the worst-performing branch into the top performer through strategic recovery operations.
- Directed litigation, vendor management, debt sales, and high-risk customer portfolio management.
- Oversaw an offshoring project, training operators to replicate late-stage collection functions offshore.
- Improved credit policies and compliance protocols to support sustainable recoveries.
Specialist Collections Officer
Flexirent
08.2008 - 04.2011
- Managed complex, escalated consumer finance accounts including bankruptcies, deceased estates, and hardship cases.
- Designed and implemented strategies to reduce roll rates and write-offs.
- Trained early-stage collectors to better detect and manage delinquency warning signs.
Collections Officer
CreditCorp
01.2007 - 07.2008
- Handled a portfolio of purchased debt accounts requiring rehabilitation or litigation escalation.
- Negotiated payment plans with a focus on compliance and customer rapport.
- Prepared and escalated litigation files to recover delinquent balances, liaising with legal and field agents.
- Consistently exceeded monthly revenue and resolution targets.
Education
Bachelor of Commerce - Accounting and Management
The University of Sydney
Skills
- Late-stage collections
- Litigation management
- Salesforce CRM
- Skip tracing
- Hardship assessment
- Compliance-based negotiation
- High-volume outbound calling
- Contract negotiation
- Dispute resolution
- Credit policy development
- Operational compliance
Timeline
VIP Account Manager
Soft2Bet
10.2024 - Current
Collections Manager (Contract Role)
Finstro Capital Ltd
10.2023 - 08.2024
Creative Account Manager
areyoub2b.com
05.2021 - 09.2023
VIP Delegate Manager
StrategyMix
11.2017 - 04.2021
B2B Telco Sales (Optus and Telstra)
Blue Door Consulting
08.2016 - 10.2017
Sales Consultant to Start-up/Scale-up SaaS Vendors
05.2015 - 08.2016
Business Development Manager
Australian Debt Recoveries
08.2014 - 06.2015
Credit Manager
BetEasy (now Sportsbet)
12.2012 - 07.2014
Credit and Collections Manager
Flexigroup (NZ)
05.2011 - 12.2012
Specialist Collections Officer
Flexirent
08.2008 - 04.2011
Collections Officer
CreditCorp
01.2007 - 07.2008
Bachelor of Commerce - Accounting and Management
The University of Sydney
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