Adrian Thomas
Baldivis,WA
Summary
Proven Sales Manager and Cleaner with a track record of enhancing client satisfaction and increasing sales revenue at Hayleys Aventura. Skilled in customer service and chemical handling, adept at building strong relationships and improving service delivery. Demonstrated ability to mentor teams for peak performance, achieving significant improvements in efficiency and profitability.
Overview
2023
2023
years of professional experience
Work History
Cleaner
SPS Facilities
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Sales Manager
Hayleys Aventura
03.2017 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Conducted comprehensive market research to identify new opportunities and trends.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Manager
Lanka Security Printing (Pvt) Ltd
09.2005 - 02.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Reliability and punctuality
- Chemical handling
Timeline
Sales Manager
Hayleys Aventura
03.2017 - 10.2022
Sales Manager
Lanka Security Printing (Pvt) Ltd
09.2005 - 02.2017
Cleaner
SPS Facilities
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