Hi, I’m
Adrian Thomas-Moon
Capalaba,QLD
Summary
Certified Senior Installation Technician with background in commercial installations. Outstanding skills working in Security to install systems, repair equipment and deliver solid customer service.. Outstanding analytical and perception abilities. Adept at working with higher complexity electronic security systems and willing to take a right opportunity to achieve career and company goal.
Overview
20
years of professional experience
Work History
ADT Security
Senior Commissioning/Installation Technician
03.2007 - Current
Job overview
- Enhanced commercial customers' satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Organise and implement system commissioning for a given installation
- Install and commission electronic security systems with higher complexity
- Install, configure and Test Access control systems, Alarm systems, CCTV Systems, Intercom Systems and other security product adhering to company policies and safety guidelines.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
- Provided excellent customer service, addressing questions and concerns during installation process.
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Improved system functionality by configuring devices according to customers' needs and preferences.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Contributed to company growth by identifying potential upselling opportunities during site visits, generating additional revenue streams.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as Installation Technician.
- Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
- Championed safety initiatives at worksites, minimizing risk of accidents or injuries during installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with final installation outcomes.
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Collaborated with internal teams for operational continuity and optimal performance.
- Tested systems, noting issues and completing preventive maintenance.
- Design/configure IT/Network equipment.
- Design Bespoke Security assemblies to meet customers' needs.
- Wrote and revised Installation/maintenance procedures.
All Trades Queensland
Security Technician
03.2004 - 03.2007
Job overview
- Install Cable systems for Data and Fire Detection applications, Underground, Electronic Security, CCTV and Access Control, Telecommunications, Basic Optical Fibre Networks
- Forth year electrical apprentice
- Have taken part in projects requiring work away from home
- Install solar panels & tracking systems
- Access control Upgrades on CS energy sites
- Install Most electrical accessories
Education
Alexandra Hills SHS
University Overview
Year 12 Senior Certificate
Cable Licence
Security Licence And Class 2 /NSW Security Licence
Gallagher SMB
Gallagher Engineer Certification
Inception Training Competent
C- Cure System Training Competent
Advanced Integrity Certification
2022
Skills
- Complex security system Installation
- Specialty tools
- Diagnostic abilities
- Installation planning
- Data Evaluation
- System Configuration
- Equipment Installation
- Customer Service
- Problem Analysis
- Worksite safety
- Network Connectivity
- Effective Communication
- Analytical Thinking
- Reliability
- Relationship Building
- CCTV installation
- Access Control Systems installation
- Alarm systems installation
- Intercom systems installation
- System repairs and upgrades
- Problem-solving abilities
- Microsoft Office Skills
References
- Dilip Meanger Johnson Controls - Sensormatic 0419 763 593
- Peter Sharp, ADT Security, 0400 701 675
Hobbies and Interests
Indoor Rock climbing, Computers, Hiking
Timeline
Senior Commissioning/Installation Technician
ADT Security
03.2007 - Current
Security Technician
All Trades Queensland
03.2004 - 03.2007
Alexandra Hills SHS
Cable Licence
Security Licence And Class 2 /NSW Security Licence
Gallagher SMB
Gallagher Engineer Certification
Inception Training Competent
C- Cure System Training Competent
Advanced Integrity Certification
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