ADRIAN TISOM

• Planned operations to effectively cover needs while controlling costs and maximizing service.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

• Greeted customers, helped locate menus,cutlery and suggested suitable options.
• Communication with customers professionally and proactively to provide product information and advice.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Organized racks and shelves to maintain venue visual appeal, engage customers, and promote specific merchandise.

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• Ensure the onboard safety for the passengers, as well as conducting the action aligning with the regulation of Federal Aviation (FAA) and the policy of Jetstar Airways
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Used excellent customer service skills in addressing passengers' needs.

• Responsible for selling Yacht Charter vacations in Phuket and surrounding cluster to our worldwide clients
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Ensure that a restaurant runs smoothly, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Identified and addressed customer complaints to promote satisfaction and loyalty.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.