Hi, I’m
AMORNTHEP TISOM
Kensington,VIC
Summary
Knowledgeable Assistant Restaurant Manager with background in providing high-quality dining service. Demonstrated expertise in managing section responsibilities and ensuring guest satisfaction. Proven ability to handle high-pressure environments while maintaining strong attention to detail and communication skills.
Overview
9
years of professional experience
1
Certification
Work History
Stokehouse Pasta and Bar
Section Waiter
09.2024 - Current
Job overview
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff, sharing best practices for exceptional customer service.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
Arbory Pty Ltd
Food & Beverage Supervisor
02.2022 - 04.2024
Job overview
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Jetstar Airways Pty., Ltd.
International Flight Attendant
01.2016 - 01.2022
Job overview
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Isabella Yachts Phuket
Yacht Charter Sales Representative
04.2021 - 12.2021
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Prince of Songkla University Phuket Campus
Bachelor of Business Administration from Hospitality & Tourism Management
01.2016
Skills
- Team leadership
- Customer service
- Strong multitasking
- Food safety practices
- Time management
- Attention to detail
- Team collaboration
- Complaint resolution
- High volume dining
- Problem-solving abilities
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Contact
Kensington, VIC 3031
Certification
- First Aid Certification
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Section Waiter
Stokehouse Pasta and Bar
09.2024 - Current
Food & Beverage Supervisor
Arbory Pty Ltd
02.2022 - 04.2024
Yacht Charter Sales Representative
Isabella Yachts Phuket
04.2021 - 12.2021
International Flight Attendant
Jetstar Airways Pty., Ltd.
01.2016 - 01.2022
Prince of Songkla University Phuket Campus
Bachelor of Business Administration from Hospitality & Tourism Management
Similar Profiles
Gerardo Gaeta SandovalGerardo Gaeta Sandoval
Pantry Line Cook at Italgo Pasta BarPantry Line Cook at Italgo Pasta Bar
Kris LovingKris Loving
Line Cook at Lucca's Pasta BarLine Cook at Lucca's Pasta Bar
Cameron PapineauCameron Papineau
Prep Cook at Ruffino's Pasta Bar And GrillPrep Cook at Ruffino's Pasta Bar And Grill