Adrian Van Mil
Summary
Dynamic leader and problem-solver focused on streamlining operations to reduce costs and enhance organizational efficiency. Utilizes independent decision-making and sound judgment to drive company success. Collaborative leader committed to fostering an engaging and empowering work culture. Proven ability to build and sustain relationships with a diverse range of stakeholders in fast-paced, dynamic environments.
Overview
22
22
years of professional experience
Work History
Transformation Lead
Tata Consultancy Services
10.2023 - Current
- Directed the design and execution of domestic and international business transformation initiatives, enhancing performance, optimizing profits, and uncovering growth opportunities.
- Directed comprehensive business transformation projects for Foxtel, devising and executing solutions aligned with client requirements.
- Revamped tasks and procedures, driving cost reductions and boosting efficiency.
- Managed customer experience by developing and implementing training and support initiatives, driving continuous improvement in company performance.
Operation and Performance Lead
Foxtel Australia
01.2014 - 10.2023
- Managed and coordinated both domestic and international projects with outsourcing partners, leading to the standardization of project management practices.
- Directed new system rollouts, optimization, and process refinement in key areas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Telstra Accounts Manager & PABX Specialist
B2B Telstra Australia
01.2010 - 01.2013
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Developed rebalancing strategies to minimize risk exposures.
Retail Representative
Vodafone
01.2008 - 01.2010
- Greeted customers, helped locate merchandise, and arranged contracts
- Built customer loyalty and retention by delivering excellent customer experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Qualified Carpenter
Bemur Construction Limited
01.2003 - 01.2008
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Used personal expertise and craftsmanship to complete residential and commercial renovations.
- Coordinated subcontractors to complete work within quality and timeframe targets.
Education
Bachelor of Information Technology -
Unitec Institute of Technology New Zealand
01.2004
National Certificate Carpentry Level 4 - undefined
BCITO New Zealand
National Certificate in Construction Trade (supervisor) Level 4 -
BCITO New Zealand
Certificate III in Security Operations (cpp-30411) -
Sherwood Security Australia
Certificate II in Security Operations (cpp-20212) -
Sherwood Security Australia
Skills
- Business process improvement
- Data Analytics
- Operational Excellence
- Risk Mitigation
- Course Development
- Program Management
- Performance Analysis
- Stakeholder Management
Timeline
Transformation Lead
Tata Consultancy Services
10.2023 - Current
Operation and Performance Lead
Foxtel Australia
01.2014 - 10.2023
Telstra Accounts Manager & PABX Specialist
B2B Telstra Australia
01.2010 - 01.2013
Retail Representative
Vodafone
01.2008 - 01.2010
Qualified Carpenter
Bemur Construction Limited
01.2003 - 01.2008
Bachelor of Information Technology -
Unitec Institute of Technology New Zealand
National Certificate Carpentry Level 4 - undefined
BCITO New Zealand
National Certificate in Construction Trade (supervisor) Level 4 -
BCITO New Zealand
Certificate III in Security Operations (cpp-30411) -
Sherwood Security Australia
Certificate II in Security Operations (cpp-20212) -
Sherwood Security Australia
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