Adrian Zapanta
Clyde North,VIC
Summary
With more than 6 years of proven expertise in sales and a track record of delivering projects incorporating SaaS technology for over 3 years, possess the unique ability to analyse client needs and tackle intricate issues by devising cutting-edge solutions. As a detail-oriented and results-driven professional, excel in organizing tasks effectively and managing stakeholders with utmost proficiency.
Overview
5
5
years of professional experience
Work History
Solution Consultant
Aurion
05.2023 - Current
- Facilitated design workshops with clients to gather and document business requirements.
- Conducted thorough analysis of client requirements to inform solution design and implementation
- Led purposeful workshops with clients to gather requirements and discuss solution designs.
- Managed workshop agendas, ensuring all relevant topics were covered and objectives achieved.
- Established project timelines, milestones, and deliverables, driving progress and ensuring project milestones were met.
- Collaborated closely with technical teams to implement solutions and configure systems.
- Communicated effectively between technical and non-technical stakeholders to bridge knowledge gaps.
- Conducted thorough quality assurance testing to identify and resolve issues proactively.
- Developed and delivered training sessions to educate clients on system functionality.
- Managing project scope to ensure alignment with standard product offerings, and changes to the project scope and project schedule.
- Document and validate the client's business requirements as they align to the core product suite
- Work with the broader delivery teams to support our clients through the critical stages of the implementation lifecycle
Account Executive
ELMO Cloud HR and Payroll
10.2022 - 03.2023
- Identified and managed a pipeline to the value of $1,000,000.
- Collaborated and strategised with the Key Account Manager on Enterprise clients and opportunities worth six figures.
- Manage client portfolio and build strong long term relationships.
- Generate new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Communicate the progress of monthly/quarterly initiatives to internal stakeholders.
- Forecast and track key account metrics i.e. quarterly sales results and annual forecasts
- Negotiate contracts and close agreements to meet and exceed targets.
- Problem-solving for customers in a way that ensures the relationship remains positive.
Senior Implementation Consultant
ELMO Cloud HR and Payroll
07.2019 - 09.2022
- Managed and implemented over 80 projects
- Manage and implement technical projects and solutions (SFTP integrations and SSO)
- Work with client to understand and uncover current HR processes and provide best practice and workarounds to meet client requirements
- Ensured clients were provided with the necessary training and documentation in preparation for project implementation
- Configure client requirements, provide demonstrations and workshops
- Work with and manage multiple projects leads on implementing various ELMO modules
- Maintain product knowledge across ELMO solution
- Awarded for delivering the highest number of go lives within a month
- Awarded for providing quality customer service and consulting service.
Education
NCEA Level 1, NCEA Level 2 -
St. Peters College
Auckland, New ZealandDiploma of Business -
Max International College of Fitness
Auckland, New Zealand01.2010
Skills
- Project Planning and Management
- Requirements Gathering and Analysis
- Workshop Facilitation with Customers
- Technical Solutions Implementation
- Client and Stakeholder Engagement
- Training and Documentation
- Problem Solving and Analytical Thinking
- Leadership and Collaboration
- Presentation and Training
- Consulting Expertise
- Strong knowledge of Jira and Confluence
References
Available upon request
Timeline
Solution Consultant
Aurion
05.2023 - Current
Account Executive
ELMO Cloud HR and Payroll
10.2022 - 03.2023
Senior Implementation Consultant
ELMO Cloud HR and Payroll
07.2019 - 09.2022
NCEA Level 1, NCEA Level 2 -
St. Peters College
Diploma of Business -
Max International College of Fitness
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