Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Adriana Alvarez

Point Cook

Summary

With over 15 years of experience in customer service and admin duties. Familiar with customer conflict resolution, employee relations, fast learner with new software programs and possess a positive attitude in the work place. Aiming to use my proven skills to effectively fill the customer service role in your company.

Knowledgeable leader with a proven track record in optimizing operational efficiencies and driving team performance. Managed diverse teams and streamlined processes to enhance productivity. Demonstrated strategic planning and problem-solving abilities to consistently meet organizational goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Operational Manager

Motorserve
01.2022 - 01.2024
  • Operational Management – hub and adjacencies
  • Monitoring KPI’s and assisting hubs with adjacency roll outs
  • Meet Performance Expectations with staff and members
  • Lead and mentor staff
  • Establish Operational strategies for the store and adjacencies
  • Developed relationships with sub-contractors
  • Enhance performance and productivity
  • Making sure safety guidelines are met and ensure a safe working environment
  • Trained new staff
  • Payroll and all Staff enquiries
  • Opened and Closed Hub
  • Booked Staff training sessions – ensured staff had the resources to equip them with knowledge and skills
  • Employee Relations
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

2IC

Motorserve Port Melbourne
01.2022 - 12.2022
  • Managed Staff Members
  • Maintained a good working culture
  • Assisted and stepped in with escalations – team support
  • Managed daily operations
  • Employee Relations
  • Assisted site Manager with rolling out adjacencies – first site in Melbourne

CSA

Motorserve Derrimut
01.2021 - 12.2021
  • Member Resolutions and Updates
  • Booked in Assessments
  • Answered Phone enquiries
  • Built Partner Repairer Relationships/ Emails & Phone calls
  • Processed excess payments

2IC Supervisor Officer

Thrifty Car and Truck rental
01.2018 - 01.2020
  • In the company for 2 years, kept excellent KPI results for the branch
  • NPS scores have been high
  • Promoted to 2IC after 6 months of being in the company
  • Trained staff members and was in charge of running shifts along with Duty Manager
  • Frequently assimilated information like needs and budget via casual conversation
  • Communicated detailed contracts, rental policies and procedures
  • Frequently marketed and suggested upgrades and various high grade amenities
  • Opened and Closed
  • Supervised Staff on shift
  • Contacted RACV and rental customers on a daily basis
  • Made bookings and sales
  • Good understanding of fleet
  • Organized Recruitment paper work for Interviews

Admin/HR Role

Compass Facilities Services
01.2015 - 01.2018
  • Communicating with Real estates on a daily basis
  • Booked in commercial and residential jobs
  • Managed Payroll and Admin duties
  • Worked closely with Advertising team and developed a good eye for detail
  • Also enhanced my communicating skills
  • First line of contact with Residential clients and Residential Agencies
  • Booked in commercial and residential jobs for companies
  • Data entry on daily basis
  • Managed Payroll
  • Employee Relations
  • Recruitment

Education

Bachelor of Human Resources -

Victoria University
01.2018

Advanced Diploma in Interior Design -

CATC College
01.2012

Skills

  • Adaptability to change
  • Management skills
  • Interpersonal skills
  • Communication skills
  • High ethical standards
  • Integrity
  • Performance enhancement
  • Willingness to be challenged
  • Delegation
  • Employee relations and conflict resolution
  • Project planning and development
  • Management
  • Policies and procedures implementation
  • Health and safety compliance
  • Process flows
  • Process improvement strategies
  • Performance monitoring
  • Marketing
  • Recruitment

Activities

  • Music, I possess a huge passion for music. I am a musician myself. I sing and Play the guitar. I have been performing for over 10 years at events such as weddings, Christmas carols and private birthday events. I am also the music director at Emanuel Church, Where I get to practice my passion every week. I also mentor and hold a singing vocal class on the weekends and love making time for people who want to enhance their vocal abilities or just share the same passion as I do.
  • Fitness/Boxing, Fitness has been a part of my lifestyle; I believe it has played a big part in helping me mentally outside of the gym. I have gained so many skills that have helped me in the real world. I have been boxing for 6 years and enjoy being challenged physically and mentally by my coach. Boxing has given me new experiences such as helping out with personals at Top Level Gym. Boxing has helped me with public speaking. I love to help others in developing new skills and am currently assisting new members at Spartans Gym in South Morang.

Timeline

Operational Manager

Motorserve
01.2022 - 01.2024

2IC

Motorserve Port Melbourne
01.2022 - 12.2022

CSA

Motorserve Derrimut
01.2021 - 12.2021

2IC Supervisor Officer

Thrifty Car and Truck rental
01.2018 - 01.2020

Admin/HR Role

Compass Facilities Services
01.2015 - 01.2018

Advanced Diploma in Interior Design -

CATC College

Bachelor of Human Resources -

Victoria University
Adriana Alvarez