ADRIANA CARNEVALE
Caroline Springs,Australia
Summary
Senior Change Management Lead with extensive experience translating complex regulatory requirements into actionable business outcomes. Skilled in developing end-to-end change strategies that drive enterprise-wide adoption, ensuring governance and coordination across diverse portfolios. Expertise in stakeholder engagement and learning strategies to facilitate smooth transitions.
Overview
15
15
years of professional experience
Work History
Portfolio Change Lead
Coles Group Limited
08.2024 - 02.2026
- Translated regulatory requirements into business outcomes, leading change management across portfolios including Supermarkets, Liquor, Sustainability, Customer, Digital, and Identity.
- I partnered with senior leaders and program teams to shape end-to-end change strategies that align with business priorities and drive enterprise-wide adoption.
- Planned and coordinated change activities at program and portfolio levels to enable new ways of working.
- Managed complex, business-critical change initiatives across Supermarkets, Coles Liquor, Contact Centre, Sustainability, Digital, and Identity while overseeing portfolio responsibilities.
- Coles Group Limited is a leading Australian ASX-listed retailer operating Coles Supermarkets, Coles Liquor and online retail services. Guided by its purpose of “Helping Australians eat and live better every day,” it provides food, liquor, financial services and the Flybuys loyalty program, employing thousands nationwide.
- Design and deliver continuous assessment of the cumulative change impacts across programs, projects and other initiatives to enable strategic decisions to be made to that ensure people are able to accept and sustain changes from a 'cumulative' view.
- Lead and execute end-to-end program-level change strategies, communications, and learning plans while driving alignment, sequencing and visibility across multiple workstreams.
- Built stakeholder alignment and coached senior leaders and programs to drive adoption of secure behaviours and technologies across Cyber Security and Identity initiatives.
Cyber Security Change Lead
Department of Energy, Environment and Climate Action (DEECA)
01.2024 - 06.2024
- Led and planned change management activities, advised leaders on building cyber security awareness and strengthening organisational capability, and implemented change strategies to support successful cyber security controls.
- Lead development of change management strategies, plans, training, communications and benefits realisation artefacts.
- Identified, analysed, and implemented organisational change management activities, including stakeholder analysis, change impact assessments, gap analyses, communication and engagement plans, and post-implementation reviews.
- Generate internal communications, lead and facilitate change champion meetings, tech forums and briefings with stakeholder groups to raise awareness of upcoming changes, what they need to do and what this means for their clients.
- Developed solutions that improved stakeholder response to change.
- DEECA brings together Victoria’s energy, environment, water, agriculture, forestry, resources, climate action, and emergency management functions into a single department to maximise connections between the environment, community, industry and economy.
IT Change Lead
IT Change Lead
08.2023 - 05.2024
- My role was leading People, Change and Comms for a Machinery of Government Program change and Office 365 implementation impacting 1700 people from Department of Jobs, Skills, Industry and Regions (DJSIR) to Department of Energy, Environment and Climate Action (DEECA).
- Led development of change management strategies, plans, training and communications artefacts.
- Identified, analysed, and evaluated impacts and potential risks across complex and multiple cross functional areas, internal and external stakeholders.
- Developed internal communications and facilitated change champion meetings, tech forums, and briefings to enhance stakeholder awareness of upcoming changes and required actions.
- Created DEECA onboarding materials for 1700 DJSIR users, ensuring effective transition for the Office 365 implementation.
- Engaged with leaders to articulate benefits of a leader-led approach in driving change initiatives.
Change Manager
National Australia Bank
04.2022 - 07.2023
- On 1 June 2022, NAB acquired Citi Consumer business in Australia staff. My role was providing change management to support the integration of 800 staff into NAB, repointing 120 Wealth Management Citi team members into the Private Wealth division on 1 September 2022 and preparing Citi and NAB teams for mass client data migration, in October/ November 2023.
- National Australia Bank (NAB) is one of the four largest financial institutions and services Australia, New Zealand and global customers. NAB is also the largest business bank that works with small, medium and large businesses.
- Led development of change management strategies, plans, training and communications artefacts.
- Identified, analysed, and evaluated impacts across complex cross-functional areas, stakeholders, and clients to inform change strategies.
- Created internal communications and briefings for stakeholder groups to raise awareness of upcoming changes and required actions.
- Developed onboarding material for 800 Citi Group employees to facilitate seamless integration starting 1 June 2022.
Change Manager
Australia Post
07.2021 - 04.2022
- My role is part of the POST+ program to upgrade new hardware and software to 3500 Post Office outlets across Australia. My role is providing complex analytical support and end-to-end change activities to promote people engagement for impacted stakeholders and contribute to the delivery of the change roadmap and execution plans for the POST+ program of work.
- Led change initiatives across departments to enhance operational efficiency.
- Developed communication plans to inform stakeholders about upcoming changes.
- Facilitated workshops and training sessions for staff on new processes.
Change Manager
Australia Post
01.2021 - 07.2021
- Contributed to Customer Simplification Program project revamping Salesforce functionality. Developed and implemented change management strategies, collaborating with diverse stakeholders across Sales Simplification, Contract Standardisation, Customer Onboarding, and Credit Standardisation streams.
- Managed information and change activities aligned with overarching project approach. Facilitated embedding of planned outcomes and behaviour changes into enterprise using effective strategies.
- Led change initiatives across diverse departments in large financial organization.
- Facilitated workshops to engage stakeholders in change management processes.
- Developed communication plans to inform staff about upcoming changes.
Change and Communications Manager
The Salvation Army
07.2020 - 09.2020
- Collaborated in implementing Finance Transformation that streamlined functions and processes, enhancing experiences for internal and external stakeholders across Australia.
- Assisted Finance and Accounts Payable leadership teams with change and communications, facilitating successful project delivery.
- Developed communication strategies for community engagement and fundraising initiatives.
- Coordinated marketing campaigns to promote The Salvation Army's programs and services.
- Managed social media platforms to enhance public awareness and outreach efforts.
Senior Change Consultant
ME Bank
11.2019 - 07.2020
- Coordinated with stakeholders to design and implement change management strategies for deposits, customer communications, and home loan project initiatives.
- Developed strategies to enhance customer satisfaction and loyalty initiatives.
- Analyzed market trends to inform product development and service enhancements.
- Collaborated with cross-functional teams to streamline operational processes.
Change and Communications Manager
Bakers Delight Holdings
06.2019 - 10.2019
- Developed best practice communications and strategies, ensuring consistent messaging to effectively engage stakeholders.
- Initiated and documented change processes for Agile project, fostering key stakeholder relationships and proactively identifying risks and mitigations.
- Collaborated in implementation of new digital customer experience and loyalty program across 650+ stores internationally, enhancing customer engagement.
Project Process Improvement and Change Lead
Priceline Pty Limited
08.2018 - 03.2019
- Evaluated current system, designed new processes, identified gaps, developed solutions, and implemented communication and governance strategies to improve operational efficiency.
- Supported development and delivery of Agile change, assessed stakeholder impacts, coordinated workshops, and created communication and learning plans to facilitate smooth transitions.
- Collaborated in implementing national digital communication platform, enhancing connectivity for 475 stores.
Store Operations and Franchising Manager VIC/TAS
Priceline Pty Limited
09.2012 - 08.2018
- Assisted Store Operations and Retail Network Development teams in onboarding store staff, coordinating maintenance, managing schedules, organizing travel, planning store and franchisee events, updating manuals, and providing comprehensive administrative support.
- Coordinated franchisee onboarding events and developed training materials to enhance onboarding experience while addressing general inquiries from new and existing Franchise Partners.
- Led cross-functional teams to optimize travel booking processes.
- Managed vendor relationships to enhance service offerings.
- Developed training programs for staff on customer service best practices.
HR Advisor
Priceline Pty Limited
04.2011 - 09.2012
- Supported the HR People team by advising and coaching Head Office managers with recruitment, compensation, employee relations, benefits, and training.
- Developed employee engagement initiatives to enhance workplace culture.
- Advised management on HR policies and compliance regulations.
- Facilitated recruitment processes to attract top talent for various roles.
HR Assistant
Priceline Pty Limited
02.2011 - 04.2011
- Assisted HR Manager in recruitment tasks to streamline candidate selection process.
- Managed employee records and maintained HR databases for efficient information retrieval.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated employee onboarding programs to ensure smooth transitions for new hires.
Education
Portfolio Change Management Foundation -
Change Management Institute
09-2024
TAE40116 Certificate IV - Training Assessment
Plenty Training
07-2021
Prosci/ ADKAR Change Management Certification -
Prosci
11-2020
AMPG Agile Project Management Foundation Certification -
Project Laneways
05-2019
AMPG Change Foundation and Practitioner Certification -
Project Laneways
05-2019
Human Resources Management Diploma -
Accredited Online Training
07-2009
Skills
- Technology Change Transformations
- Agile
- Prosci
- Training
- Communications
Affiliations
- Prosci Portal membership
- Change Management Institute
- Agile Business Consortium
Previous Experience
- Australia Post, Change Manager, 07/01/21, 04/30/22, Fixed term contract
- The Salvation Army, Change and Communications Manager, 07/01/20, 09/30/20, Fixed-term contract
- ME Bank, Senior Change Consultant, 11/01/19, 07/31/20, Fixed-term contract
Timeline
Portfolio Change Lead
Coles Group Limited
08.2024 - 02.2026
Cyber Security Change Lead
Department of Energy, Environment and Climate Action (DEECA)
01.2024 - 06.2024
IT Change Lead
IT Change Lead
08.2023 - 05.2024
Change Manager
National Australia Bank
04.2022 - 07.2023
Change Manager
Australia Post
07.2021 - 04.2022
Change Manager
Australia Post
01.2021 - 07.2021
Change and Communications Manager
The Salvation Army
07.2020 - 09.2020
Senior Change Consultant
ME Bank
11.2019 - 07.2020
Change and Communications Manager
Bakers Delight Holdings
06.2019 - 10.2019
Project Process Improvement and Change Lead
Priceline Pty Limited
08.2018 - 03.2019
Store Operations and Franchising Manager VIC/TAS
Priceline Pty Limited
09.2012 - 08.2018
HR Advisor
Priceline Pty Limited
04.2011 - 09.2012
HR Assistant
Priceline Pty Limited
02.2011 - 04.2011
Portfolio Change Management Foundation -
Change Management Institute
TAE40116 Certificate IV - Training Assessment
Plenty Training
Prosci/ ADKAR Change Management Certification -
Prosci
AMPG Agile Project Management Foundation Certification -
Project Laneways
AMPG Change Foundation and Practitioner Certification -
Project Laneways
Human Resources Management Diploma -
Accredited Online Training