Summary
Overview
Work History
Education
Skills
Career History And Experience
Timeline
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Adriana Costa

Sydney,NSW

Summary

A Business Analyst with over 15 years of experience across multiple projects in several industries, with in depth knowledge of SAP. In depth experience and practical knowledge in analysing business processes and procedures with enhanced technical understanding of system implementation. I’m a creative thinker with the ability to learn new concepts and processes quickly, and have a passion for technology. I have a strong drive to succeed and can manage my time effectively to prioritise and achieve outcomes.

Overview

12
12
years of professional experience

Work History

Business Systems Analyst – IT Applications

GrainCorp
, Australia
01.2022 - Current
  • Provide application support for 20+ applications spanning logistics, operations, ports, production sites, safety and legal
  • Utilisation of quality systems, policies and procedures to ensure seamless application support is provided to all users
  • Lead Ba for implementation of grain transportation system including migration and decommissioning of legacy system
  • Engage with stakeholders to elicit requirements and timeframes
  • Key liaison between users and UX designer to translate requirements for optimal solution delivery
  • Work with the team to coordinate the continual upgrading of applications to support life cycle management
  • Involvement with business strategic initiatives/programs of work to continuously improve on the timely and cost-effective delivery of system enhancements focused on business benefits
  • Involvement in release management processes to ensure system stability and availability
  • Conduct system testing, training, user acceptance and validation testing of solutions and production changes and upgrades to applications and systems
  • Develop documentation for application support.
  • Analyzed business needs and translated them into system requirements.
  • Developed process flows, data models, use cases and other documentation to support the design of systems.
  • Identified gaps in existing processes and proposed solutions to improve efficiency.
  • Performed functional testing of software applications during development cycles.
  • Provided technical support for end-users regarding system usage issues.
  • Monitored system performance to identify areas of improvement or optimization opportunities.
  • Assisted in developing training materials for users on new systems or upgrades.
  • Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies related to IT systems development and implementation.
  • Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
  • Gathered, outlined and reviewed business requirements.
  • Developed, documented and revised system design procedures and quality standards.

SAP Business Analyst

PM Eleven
10.2021 - 12.2021
  • Short term contract to provide business analysis services for SAP Maintenance (PM) implementation for a chemicals company
  • On-site SAP expert to implement and assist with Go Live
  • Evaluate customer’s business needs and design solutions
  • Provide training and support in the use of SAP PM system through facilitated group workshops and one-on-one coaching
  • Develop user training, guides and test scripts
  • Complete issue logs, risks and status reports.

Planning Administration Support

Oil Search
, Papua New Guinea
10.2019 - 12.2019
  • Short term contract providing planning administration, support, and data entry for SAP PS/PPM & SharePoint
  • Ensure master data in SAP PPM and SharePoint is ready for 2020 work plan execution, by reviewing source data, cleansing, and entering the data into the SAP system
  • Support the Asset planning team by reviewing opportunities and ensuring working prioritisation in operations
  • Assist Asset and Financial teams with data integrity in SAP and Oil Search subsystems
  • Provided recommendations on how SAP PPM categories should be updated for BI and data reporting output
  • Developed user guides in standard SAP PPM.

Customer Service Support

JDE Coffee
04.2018 - 09.2019
  • Data entry and management of the customer order process including order creation, invoicing, delivery, credit, and product returns
  • Manage general enquiries and customer complaints including investigation and resolution
  • Analyse inventory status
  • Produce regular reporting for management on stock management and distribution status across warehouses
  • Extract and review invoice reports (FI) for approval to release accounting
  • Support customer service to solve issues, including root cause analysis of incidents and issues
  • Identified opportunities to improve and enhance the customer experience
  • Created bespoke analytical reporting and dashboards to assist management (warehousing, order creation)
  • Designed and developed user guides for key processes to assist customer service representatives
  • Identified a process issue impacting invoices and updated the process to ensure invoice status was updated automatically, reducing the number of pending items requiring investigation.

Project Manager & Business Analyst

Petrobras S.A (Oil & Gas)
, Brazil
12.2014 - 12.2016
  • Developed robust and achievable work and project plans, including management of resources, budget, and time
  • Assigned tasks and activities across the delivery team of 13 SAP Functional Consultants to deliver against approved schedule
  • Document system configuration, technical specifications and procedures ensuring that they are maintained along with reflecting best practice for user requirements
  • Test with programmer’s ERP interfaces and security issues
  • Track, manage and report expenditure against budget and monitor variances
  • Communicate and report project activities, timelines, and status to stakeholders
  • Project was delivered on time and within budget, and contract profit was increased through the identification of additional service orders
  • Reduced the risk of fraud through review and update of all SAP system access profiles
  • Use Governance, Risk and Compliance (GRC) module to manage user access in SAP ERP
  • Apply segregation of duties (SoD) functionality in SAP.

Business Analyst

Light S.A. (Energy)
02.2012 - 03.2014
  • Analysis and evaluation of business systems and capabilities, and user needs
  • Develop documentation: Business requirements (technical and non-technical) and models; concept papers; design specifications to stakeholders; process documents including As-Is, To-Be process mapping and gap analysis; system architecture; system configuration and technical specifications; user acceptance test plans; project scope and specifications
  • Designing of interfaces using different integration scenarios
  • Develop business processes and assist with testing, implementation, and refinement of processes
  • Work with a team of specialists to design and deliver SAP customisation and configurations
  • Provide ERP system expertise to improve business processes and resolve problems and translate into ERP configuration requirements
  • Document and communicate the financial and operational impact of any changes
  • Key stakeholder management and engagement
  • Coordinated and assisted with UAT
  • Transfer knowledge to support staff of ERP System in accordance with the adopted functionality and operating procedures
  • Conduct workshops to provide training and support to key users on the use of SAP PS/IM.

Education

Test Automation Certification

Tricentis
Sydney, NSW
03.2023

Master of Business Administration - Project Management

Bachelor’s Degree - IT System Analysis

Advanced Diploma - IT Business Analysis & Design

Certification - Scrum Foundation

Skills

  • Process Documentation
  • Research and Analysis
  • Root Cause Analysis
  • Software and Hardware Implementation
  • Data Consolidation
  • Technology Implementation
  • Enhancement Support
  • Documentation Abilities
  • Stakeholder Relations
  • Requirements Definition
  • Requirements Gathering
  • Report Preparation
  • Agile Methodology
  • Jira software

Career History And Experience

  • Business analysis skills: Proficiency in documenting business requirements (technical and non-technical), process mapping (including To Be and As Is), user design and test plans gained through multiple projects. Work with multiple IT operations teams (adhering to standard processes and within risk appetites) resolving incidents, data analysis, escalating issues, implementing secure solutions, and implementing business critical changes. UAT testing acceptance, training, and support.
  • Methodologies and technologies: Knowledge and experience with Agile, SDLC Waterfall, ITILv3, PMBOK and BABOK, SQL, Tableau, UML., ASAP.
  • ERP functional experience: 2 full life cycle implementations and many support projects; expert knowledge and experience with SAP modules Project System (PS) and Investment Management (IM); integration knowledge of Plant Maintenance (PM), Material Management (MM), Costs (CO), Sales and Distribution (SD) and Project Portfolio Management (PPM) modules.
  • Problem solving and process improvement: Creatively generate new ideas, interpret and redesign business processes to improve productivity and understand business strategic goals to reduce waste.
  • Communication: Strong written, verbal and listening skills demonstrated by effectively developing and documenting business requirements, designs and specifications; creation of user guides; designing test plans; management and stakeholder engagement and reporting.
  • Collaboration and teamwork: Enthusiastic and energetic with a positive attitude to working collaboratively across cross-functional environments, and the initiative to work autonomously when required. Great reputation for approaching my responsibilities with high integrity and a passion for getting things done right.
  • Computer & software literacy: Advanced proficiency in MS applications including Visio, Project, Power BI, and Office.

Timeline

Business Systems Analyst – IT Applications

GrainCorp
01.2022 - Current

SAP Business Analyst

PM Eleven
10.2021 - 12.2021

Planning Administration Support

Oil Search
10.2019 - 12.2019

Customer Service Support

JDE Coffee
04.2018 - 09.2019

Project Manager & Business Analyst

Petrobras S.A (Oil & Gas)
12.2014 - 12.2016

Business Analyst

Light S.A. (Energy)
02.2012 - 03.2014

Test Automation Certification

Tricentis

Master of Business Administration - Project Management

Bachelor’s Degree - IT System Analysis

Advanced Diploma - IT Business Analysis & Design

Certification - Scrum Foundation

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Adriana Costa