Adriana Di Domenico

• Successfully identified and built pipeline of profitable business leads, achieving 100% renewal conversion and generating over $120K in upfront payments within six months
• As a new starter, exceeded sales targets by achieving 137.6% of target within the first 5 months, ranking as one of the top 4 sales consultants company-wide, and winning a company trip to Hobart
• Expanded national account portfolio by securing new business clients across four markets, driving over $170K in additional product sales
• Collaborated with internal solution specialists to address product gaps, increasing customer knowledge and driving further sales
• Identified profitable business leads and built pipeline of prospective customers through Salesforce

• Assisting consumers through email and phone to understand individual credit reports across AU and NZ regions
• Database entry and record keeping
• Investigating correction requests and amending data held
• Liaising with Client Services regarding business reports
• Cross skilled across multi level skills to enhance consumer experience regarding reporting

Achievements

• Corrected over 1250 clear score disputes within month of October, reduced SLA from 15 days down to 1 day SLA. Maintaining consistent SLA under 5 days
• Cross trained across multi level skills to enhance consumer experience regarding reporting -Bankruptcy, Defaults, ACD, Clear Score, CYC, IRS, manual applications

• Executed advertising and email marketing campaigns to attract qualified buyers
• Database entry for vendors and buyers
• Conducted market research and utilised social media advertising to increase property visibility
• Maintained a high level of prospecting, resulting in an average of 2 appraisals per week in a competitive market
• Assisted with home open preparations, including distributing flyers and collecting buyer information for the database

• Worked in high-volume call center, handling 40 calls per day, promoting superannuation and insurance products
• Increased profitability and pipeline development by leveraging referrals to Financial Planning
• Provided detailed payment options and explanations to customers regarding product prices, receipts, and billing
• Minute taking and preparation of documentation/briefing notes/meeting agendas
• Facilitated daily participation sales huddles, took lead and motivated team
• Responded to customer calls and emails
• Volunteered in 'Telephone Skills' and information training sessions to boost aptitude and sales results
• Maintained call quality standards in accordance with compliance framework

• Welcomed members and visitors to gym and provided accurate information concerning available programs and activities
• Collected payments, renewed memberships and resolved billing issues
• Customer data management
• Resolved customer complaints and made necessary updates to customers' accounts
• Developed sales plans, goals, strategies and objectives to achieve team goals and increase revenue - 90% retention and 120% sales budget achieved in 3 months of being promoted

• Handled outbound and inbound customer inquiries (40 per day) comparing existing health policies and providing new health insurance options
• Utilised solution-based selling techniques to convert sales and manage sales pipeline
• Stayed up to date with changes in government legislation and product training
• Identified referral opportunities for business partners to Life Insurance, Mortgage Brokers
• Processed customer insurance payments and managed customer data

• Educated homeowners on the benefits of solar energy, such as cost savings, environmental impact reduction, and increased home value -over 50 calls a day up to 100 in peak periods
• Conducted online home inspections to provide detailed solar installation quotes
• Coordinated solar energy installations

• Managed existing customers through outbound calls, adjusting listings, and increasing advertising spend
• Provided customised solutions to enhance customer business profile
• Built and maintained customer relationships through proactive yearly calling
• Conducted market research to attract clients in new territories