Adriana Hantoniou
MELBOURNE,VIC
Summary
Hospitality Professional experienced in guest relations, food safety, and event coordination. Enhanced customer satisfaction through effective problem-solving and teamwork in high-volume environments. Committed to fostering positive experiences and improving overall dining experiences while maintaining an upbeat attitude under pressure.
Overview
12
12
years of professional experience
Work History
FOH Team Member
Little sparrow craigieburn
Craigieburn , Vic
03.2026 - Current
- Provided exceptional customer service to enhance guest experiences.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Assisted in maintaining cleanliness and organization of dining areas.
- Prepared beverages and food items according to company standards.
- Handled cash transactions accurately and efficiently at the register.
- Communicated effectively with kitchen staff to fulfill customer orders promptly.
- Trained new team members on operational procedures and service standards.
FOH Supervisor
Grk Kitchen and Bar
Thornbury , Vic
04.2021 - 02.2026
- Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
- Assisted in food preparation and presentation, ensuring adherence to quality standards for optimal guest satisfaction.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Managed cash register operations, accurately processing transactions to maintain financial integrity.
- Enforced health and safety regulations to maintain a safe dining environment.
- Managed cash register operations, accurately processing transactions and handling payments.
- Resolved customer complaints promptly, improving overall guest satisfaction and loyalty.
FOH Team Member
Trapezi
Thornbury , Vic
04.2021 - 02.2023
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Ensured cleanliness and organization of dining area, contributing to a safe and welcoming environment for guests.
- Maintained cleanliness and organization of dining area to meet health standards.
- Coordinated with team members to optimize operations during peak hours, enhancing service efficiency.
- Resolved customer complaints professionally, providing effective solutions to uphold satisfaction levels.
- Collaborated with team members to streamline operations during peak hours.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
Retail Worker
IGA Supermarket
09.2019 - 03.2021
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to streamline inventory management and ensure product availability.
- Assisted customers with product inquiries and ensured positive shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Engaged customers in friendly conversation to identify and meet individual needs.
- Worked additional shifts during peak holiday seasons to support team.
- Stocked shelves and maintained store organization for improved product visibility.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Monitored product expiration dates and rotated stock to minimize waste.
- Trained new staff on operational procedures and customer service standards.
- Wrapped, boxed and weighed bakery department supplies.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained clean and organized sales floor to improve overall shopping experience.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
FOH Supervisor
Crown Pizza and Ribs
Reservoir , Vic
08.2014 - 02.2020
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Minimized safety risks by maintaining clean, organized work environment.
- Welcomed guests warmly upon arrival to create a friendly atmosphere. with friendly and professional acknowledgment to build rapport.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Trained new team members on customer service protocols and menu knowledge.
- Boosted guest satisfaction through exceptional customer service and prompt resolution of concerns.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Executed thorough cleaning tasks including sweeping, mopping, and dishwashing to maintain hygiene standards. by sweeping and mopping floors, washing dishes and emptying trash.
- Improved safety measures by reviewing and updating protocols to protect guests and staff., ensuring a secure environment for both guests and staff.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Enhanced safety protocols to create a secure environment for guests and staff.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Provided support to management team in planning special events or promotions.
- Oversaw front of house operations to ensure positive guest experiences with friendly service and attentive care.
Education
High School Diploma -
Epping Secondary College
Epping, VICSkills
- Customer service
- Cash register operations
- Payment processing
- POS systems
- Food safety
- Safe alcohol service
- Cleaning and sanitizing
- Beverage preparation
- Ingredient preparation
- Event coordination
- Teamwork and collaboration
- Team supervision
- Organizational skills
- Ingredient preparation
- Attention to detail
- Multitasking
- Problem-solving
- Operational support
- Effective planning
- Decision-making
- Task prioritization
- Communication etiquette
- Customer management
- Payment collection
- Excellent communication
- Hospitality services
- Supply restocking
Skills
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Timeline
FOH Team Member
Little sparrow craigieburn
03.2026 - Current
FOH Team Member
Trapezi
04.2021 - 02.2023
FOH Supervisor
Grk Kitchen and Bar
04.2021 - 02.2026
Retail Worker
IGA Supermarket
09.2019 - 03.2021
FOH Supervisor
Crown Pizza and Ribs
08.2014 - 02.2020
High School Diploma -
Epping Secondary College