Adriana Kon
Administration Officer
Westmeadows
Summary
A highly motivated and driven professional with extensive experience in customer service, leadership and administration. My working career to date has shown me that I have a strong passion for development and a drive for success.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Administration Officer
The Royal Children’s Hospital
07.2022 - Current
- Minute taking for the Director and senior Management when required.
- Back filling for Mental Health finance by processing invoices on Coupa, updating reports, completing timesheet approvals, revenue and staff reimbursements.
- Prioritising workload by highest to lowest and ensuring work is up to date.
- Creating patient referrals in the EMR Hospital system.
- Updating patient demographic information on Rapid and IBA systems.
- Weekly reporting and uploading clinician contact hours in Rapid.
- Attend fortnightly teams meetings remotely and face to face.
- Direct customer communication to appropriate department personnel and offered information to resolve inquiries.
- Maintained inventory in administrative building supply closet to prevent shortages.
- Liaise with senior Management and complete tasks provided.
- Backfilled to complete freedom of information requests and Subpoenas by addressing in a timely manner.
- Created innovative projects to assist all Mental Health staff with training.
Customer Service Supervisor/Executive Assistant
TNT Express/FedEx
03.2016 - 05.2022
- Fostered positive employee relationships through effective communication.
- Training and development coaching of 25 staff members.
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Delegated daily tasks to team members to optimize group productivity.
- Integrated process improvements to increase overall workflow.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Interviewed, hired and trained new quality customer service representatives.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Quality assurance monitoring of incoming and outgoing calls.
Sales Manager
Haielo Pty Ltd
03.2015 - 03.2016
- Promoted to work in Egypt (Cairo) for 6 weeks training staff overseas to generate leads and close the sales in Melbourne.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Supported all sales team members to drive growth and development.
- Motivated team morale and overall sales volumes by creating employee incentive sales contests.
- Maintained professional network of potential clients and business opportunities.
- Quality assurance monitoring of all calls to ensure compliance was met when closing a sale.
Teller
The Commonwealth Bank of Australia
07.2014 - 02.2015
- Entered member transaction data into online banking software.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Directed specific questions to appropriate branch personnel.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
Administration Officer
The Department of Environment and Primary Industries
06.2010 - 06.2014
- Minute taking.
- Meeting and greeting all internal and external stakeholders.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Education
Working With Children Check -
2167583A-01
Certificate III Business Administration -
Kangan Institute
Certificate IV - Health Administration
SWC Training
04.2001 -
References
Jane Debrincat
Intake Team Coordinator
The Royal Children's Hospital
Relationship: Manager
0409 404 411
Abbey Healey
Assistant Intake Team Coordinator/ Senior Mental Health Clinician
The Royal Children's Hospital
Relationship: Assistant Coordinator/Colleague
0422 412 066
Nikki DiIorio
Administration Team Leader
The Royal Children's Hospital
Relationship: Previous Team Leader
0426 805 953
Nerisa Dillon
Contact Centre Manager
FedEX / TNT Express
Relationship: Previous Manager
0403 600 500
Timeline
Administration Officer
The Royal Children’s Hospital
07.2022 - Current
Customer Service Supervisor/Executive Assistant
TNT Express/FedEx
03.2016 - 05.2022
Sales Manager
Haielo Pty Ltd
03.2015 - 03.2016
Teller
The Commonwealth Bank of Australia
07.2014 - 02.2015
Administration Officer
The Department of Environment and Primary Industries
06.2010 - 06.2014
Certificate IV - Health Administration
SWC Training
04.2001 -
Working With Children Check -
2167583A-01
Certificate III Business Administration -
Kangan Institute
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