ADRIANA MATTO
Highbury,Australia
Summary
Accomplished Store Manager with a proven track record at YD / RETAIL APPAREL GROUP, enhancing team performance and customer satisfaction. Expert in Customer Service Management and Performance Management, achieving significant growth through strategic problem-solving and team development. Demonstrates exceptional decision-making and documentation skills, leading to measurable achievements in sales and service standards.
Overview
16
16
years of professional experience
Work History
Store Manager
YD / RETAIL APPAREL GROUP
01.2020 - Current
- Led team by example to maintain focus on performance and achieving targets
- Coordinated employee schedules for optimum performance and shift coverage
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Maintained high store standards in merchandising, security and visual presentation
- Balanced tills at end of shifts and made daily bank deposits
- Oversaw employee recruiting, onboarding and training on store procedures
- Analyzed sales data to identify trends and areas of opportunity for growth
- Held employees accountable to company policies, procedures and service standards
- Collaborated with team members to set sales goals and develop strategies for achieving them
- Facilitated team meetings to discuss goals, expectations, and individual progress throughout season
Store Manager
BARDOT
05.2019 - 01.2020
- Company Overview: BUSINESS WENT INTO VOLUNTARY ADMINISTRATION
- Led team by example to maintain focus on performance and achieving targets
- Maintained high store standards in merchandising, security and visual presentation
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- BUSINESS WENT INTO VOLUNTARY ADMINISTRATION
Store Manager
JOHNNY BIGG / RETAIL APPAREL GROUP
08.2017 - 10.2019
- Coordinated employee schedules for optimum performance and shift coverage
- Identified new opportunities to increase sales and achieve store targets
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Led team by example to maintain focus on performance and achieving targets
- Balanced tills at end of shifts and made daily bank deposits
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Oversaw employee recruiting, onboarding and training on store procedures
- Collaborated with team members to set sales goals and develop strategies for achieving them
- Held employees accountable to company policies, procedures and service standards
Store Manager
TAROCASH / RETAIL APPAREL GROUP
10.2015 - 07.2017
- Led team by example to maintain focus on performance and achieving targets
- Coordinated employee schedules for optimum performance and shift
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Balanced tills at end of shifts and made daily bank deposits
- Oversaw employee recruiting, onboarding and training on store procedures
- Analyzed sales data to identify trends and areas of opportunity for growth
- Held employees accountable to company policies, procedures and service standards
- Collaborated with team members to set sales goals and develop strategies for achieving them
- Facilitated team meetings to discuss goals, expectations, and individual progress throughout season
Manager
CATALOG CLOTHING
05.2011 - 10.2015
- Led team by example to maintain focus on performance and achieving targets
- Identified new opportunities to increase sales and achieve store targets
- Oversaw employee recruiting, onboarding and training on store procedures
- Maintained high store standards in merchandising, security and visual presentation
- Balanced tills at end of shifts and made daily bank deposits
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Managed daily store operations to ensure efficiency and productivity
Retail Sales Assistant
ESTEE LAUDER
07.2010 - 07.2011
- Pursued client interactions and sales, immediately engaging with interested customers
- Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice
- Maintained clean and organized work environment by regularly sanitizing makeup stations and tools according to hygiene standards
- Conducted personalized consultations to help clients achieve desired results with product recommendations, application techniques, and color matching
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks
Retail Sales Assistant
SUPRE
06.2009 - 08.2010
- Delivered consistent high-quality service to maintain customer loyalty
- Improved individual performance by accepting direction and feedback
- Used business and product knowledge to solve customer needs
- Answered customer questions about return and exchange policies
- Collaborated with team members to meet daily sales targets
Education
Certificate III - Policing Studies
TAFE SA
Adelaide06.2015
Certificate III - Beauty Services
One on One Nail Tuition
12.2013
St George College
Mile End01.2008
Findon High School
01.2006
St George College
01.2005
Skills
- Customer Service Management
- Performance Management
- Team Development
- Problem-Solving
- Documentation And Reporting
- Decision Making
Accomplishments
- Blood Donor (Donor Number 6818541)
- Working with Children's Check (Reference 1204-7553)
- Elizabeth Store won the competition of having an increase of growth by 27% week on week coming first in the nation. (2024)
- Winning Team member with the highest Champ Sales of 173 from April - November 2023
- Achieving 90 - 100% Exceptional Customer Experience in the Quarterly Class Program (2023)
- Award for achieving the highest Suiting sales in the month of September within the state during our suiting promotion. (2023)
- 2009 Awarded for exceeding Sales Targets.
References
- Patrick Dunhue, YD SA Area Manager, 0423 572 113
- Mirna Novalic, YD Senior Area Manager, 0432 539 236
- Crystal Trace, Gym Owner and Trainer at Strength Lab, 0433 029 984
Personal Information
Date of Birth: 02/03/1992
Timeline
Store Manager
YD / RETAIL APPAREL GROUP
01.2020 - Current
Store Manager
BARDOT
05.2019 - 01.2020
Store Manager
JOHNNY BIGG / RETAIL APPAREL GROUP
08.2017 - 10.2019
Store Manager
TAROCASH / RETAIL APPAREL GROUP
10.2015 - 07.2017
Manager
CATALOG CLOTHING
05.2011 - 10.2015
Retail Sales Assistant
ESTEE LAUDER
07.2010 - 07.2011
Retail Sales Assistant
SUPRE
06.2009 - 08.2010
Certificate III - Policing Studies
TAFE SA
Certificate III - Beauty Services
One on One Nail Tuition
St George College
Findon High School
St George College