Adriana Monti
Glenmore Park,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Branch Coordinator
Load Restraint Systems
12.2023 - Current
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated staff schedules for optimal coverage during peak business hours.
- Increased customer satisfaction with prompt resolution of issues and concerns.
- Managed branch inventory, ensuring adequate supply levels for daily operations.
Customer Service Representative & Production Admin
Bunzl Brands & Operations
02.2014 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- coordinated new manufactured jobs with staff, as well as quoting new made to spec products which included setting up Bill of materials and adding in costings for future orders.
- call volumes high answered min of 60 calls per day.
- Invoicing in the warehouse when staffing was low
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Pacific Brands King Gee/ Hard Yakka
06.2005 - 11.2013
- processed a large number of orders daily
- looked after specific large accounts (country energy, City Rail)
- held fit-outs for customers
- took a large number of calls daily
- processed orders through EDI
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Housekeeping Supervisor
Quay West Suites And Southern Cross Towers
12.1999 - 03.2005
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Retail
Taste Of Europe Bakery
03.1997 - 04.1999
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Georges River College - Penshurst Girls Campus
Penshurst, NSW11.1996
Skills
- Employee Development
- Account Review
- Cash handling expertise
- Relationship building and management
- Customer Service
- Branch Operations Management
- Work Prioritization
- Relationship Building
- Coaching and Mentoring
- Process Improvement
Timeline
Branch Coordinator
Load Restraint Systems
12.2023 - Current
Customer Service Representative & Production Admin
Bunzl Brands & Operations
02.2014 - 12.2023
Customer Service Representative
Pacific Brands King Gee/ Hard Yakka
06.2005 - 11.2013
Housekeeping Supervisor
Quay West Suites And Southern Cross Towers
12.1999 - 03.2005
Retail
Taste Of Europe Bakery
03.1997 - 04.1999
High School Diploma -
Georges River College - Penshurst Girls Campus
Similar Profiles
VERONICA AWALDVERONICA AWALD
BUYER at SHIELD RESTRAINT SYSTEMS INCBUYER at SHIELD RESTRAINT SYSTEMS INC
RONALD VELASQUEZRONALD VELASQUEZ
Production Worker at Shield Restraint SystemsProduction Worker at Shield Restraint Systems
WAYNE LACEYWAYNE LACEY
Business Development Manager at Load Monitoring SystemsBusiness Development Manager at Load Monitoring Systems