Adriana Niumata
Banyo
Summary
Driven & focused to create amazing customer experiences by providing excellent operational support to meet business & client needs. Capable and highly organised in all capacities through coordinating people, documents, supplies, stakeholders and project resources. Clear communicator and self-motivated with a decisive nature necessary to manage autonomously in fast paced working environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BNE Port Administration Manager
Swissport
04.2023 - Current
- Project Managed VIP Meet & Greet facilitations: - for all ADF, Entertainment Personalities & Political Leaders from around the world
- Brisbane Airport Meet & Greets Project Lead for FIFA World Cup:- Team coordination & VIP, Senior Leadership delegation facilitation
- Collaborated with leaders from other areas & departments within BNE airport to achieve consistent processes and maximise efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Maintain and cultivate vendor relationships to maintain smooth operations for company.
- Coordinate corporate events designed to connect and support employees at work and outside of work.
- Coordinating office inventory/stock by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Promote, report & ensure regulatory compliance requirements are meet on a monthly bases to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Interviewed, recruited and onboarded new staff for high-performing ramp & baggage roles, customer serivce roles at both the domestic and international terminals
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated office events and meetings for staff. (eg - R U OK Days)
Customer Service Supervisor & Operations Planner
Swissport
03.2019 - 04.2023
- Supervisor of teams on listed airlines: Alliance, Pion Air, Jetstar Intl operations, Air New Zeland & Qantas Link Operations Planner
- Organising movement, flight & service control in line with airline and aircraft requirements
- Assisting Port Management in Resource Management of BNE staff
- Contract & project work – Coordination and creation at BNE airport of teams for external client facilitation both for arrivals & departures
- Managing, audit, delegating shift & staff operations
- Ensuring knowledge, standard of procedures and proficiency in airline requirements are kept to a high standard
- Assisting passengers upon check in of flights whilst maintaining airline requirements
- Marshalling passengers to and from aircraft for disembarkation and boarding whilst following all safety regulations at BNE airport
- Assisting passengers with flight disruptions and ensuring alternate travel arrangements are made with standard operating procedures
- Working together with ramp staff to ensure safety of passengers with physical impairments and having special service requirements met on the tarmac
- Processing mishandled & property irregularity for passengers
- Mentoring of new staff through communication, safety and standard process
- Operating disables persons lift on a range of aircrafts
- Operation of Open & Close of aircraft doors on Boeing 737 & 737-A320, 737-A321, 787 Dreamliners
- Boarding passengers from boarding gate whilst maintaining correct weight & balance, zoning and paperwork for the aircraft for cabin crew and flight deck operations
- Operating in both check & boarding gate Lead roles for Tiger Air, Alliance Airlines and Air New Zealand
- Certified in Ground to Air Communications
- Certified with an Airside Driving Licence
- Participant in Media production regarding culture within Aviation
- Able to Operate all functions of aerobridges at BNE domestic and international airports.
Executive Assistant to CEO
iSEE CHURCH
05.2013 - 03.2019
- Personal, operational & administration assistant to senior leadership team
- Managing CEO & senior leaders email inbox
- Book & Plan Travel for senior leaders
- Manage senior leader schedule (internal and external to organisation)
- Book & plan staff & guest travel (interstate / internationally)
- Guest Liaison coordination
- Create, book and look after internal staff and guest itineraries, drivers, hospitality, accommodation, gifts & baskets
- Manage all global and domestic Calendars (manage updates, changes and ensuring staff changes are completed)
- Booking & Scheduling appointments for multiple diaries
- Completing project work outside of given tasks for major events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors,
Education
Diploma of Leadership - Management
Alphacrucis College
Brisbane, QLD06.2015
Diploma in Hotel Management - Tourism And Travel Management
QIBT
Brisbane, QLD11.2002
Skills
- Calendar Management
- Travel Arrangements
- Meeting Coordination
- Team Building and Motivation
- Travel & Event Coordination
- Project Management
- Conflict Resolution
- Administrative Support
- Event Planning
- Customer Service Management
- Schedule Management
Accomplishments
* Experienced in leading large teams (400+ employees) within complex, time-sensitive and highly regulated operating environments
* Experienced in leading and supporting multiple sites across the region (2 sites) all with unique customer and operational streams
* Played a key role in delivering airport facilitation to FIFA organisation through out FIFA23 for all teams, VIPS and management
* Led and supported the review and development of numerous internal systems and tools to form the framework needed for effective control of the business through all departments
* Supported network investigations, hazard identification and mitigation, completion of internal and external audits, policy changes and equipment implementation and management
* Led successful improvement initiatives and campaigns focused on safety, revenue and service performance.
Responsible for the training and induction of new and existing staff
* Well versed in HR procedures
* Recognised by Senior Leaders for my performance and commitment to the business
* Provided operational expertise through stakeholder engagement resulting in business growth and job creation
Certification
- Valid AUS ASIC valid till APR25
- AROC Certificate
- ADA Licence - to be renewed
- Dangerous Goods Certificate
- Senior First Aid and CPR certified
Professional References
Byron Coleborne | Brisbane Airport Corporation, Head of Airside Operations | 0439111011
Kayla Smith | Swissport Brisbane, Domestic Operations Manager | 0466541081
Sue Johnston | Department of Defence Senior Visits Officer, International Policy Division | 0426264412
Timeline
BNE Port Administration Manager
Swissport
04.2023 - Current
Customer Service Supervisor & Operations Planner
Swissport
03.2019 - 04.2023
Executive Assistant to CEO
iSEE CHURCH
05.2013 - 03.2019
Diploma of Leadership - Management
Alphacrucis College
Diploma in Hotel Management - Tourism And Travel Management
QIBT
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