Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

ADRIANA SANCHEZ

Brisbane,QLD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Selina Brisbane
07.2022 - Current
  • Perform front desk duties, including check-in/check-out procedures and guest assistance.
  • Deliver excellent customer service to ensure guest satisfaction.
  • Assist with housekeeping tasks to maintain cleanliness and organization.
  • Support food and beverage operations as needed to enhance guest experience.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Developed strong working relationships with team members, fostering a positive work environment.

Auditor

Servicio de Administracion Tributaria
04.2019 - 06.2022
  • Conducted audits and submitted requirements for companies engaged in foreign trade.
  • Identified irregularities in import/export activities and reported them for resolution.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Prepared working papers, reports and supporting documentation for audit findings.

Customer Broker

Carlos de Anda
06.2018 - 04.2019
  • Tracked import and export shipments to ensure timely delivery.
  • Prepared status reports on foreign trade operations for clients.
  • Provided exceptional customer service to clients, addressing inquiries and concerns.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.

Education

Diploma of Project Management -

Charlton Brown
Australia
03.2024

General English -

National Institute of Education And Technology
Australia
03.2023

EAP - English for academic purposes -

Torrens University Australia
Australia
11.2022

Bachelor Degree in Foreign Trade -

Autonomous University of The State of Hidalgo
Mexico
12.2017

Skills

  • Attention to details
  • Resistance to stress
  • Organizational capacity
  • Strong communication skill
  • Oral and writing communication
  • Multi-Line Telephone Systems
  • Hospitality best practices
  • Conflict Resolution
  • Documentation And Reporting
  • Reliable and Responsible

References

· Vanessa Pitzius

+61 0447 645 367


· Victoria Sgro

+61 0417 907 354

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Limited Working

Timeline

Front Desk Receptionist

Selina Brisbane
07.2022 - Current

Auditor

Servicio de Administracion Tributaria
04.2019 - 06.2022

Customer Broker

Carlos de Anda
06.2018 - 04.2019

Diploma of Project Management -

Charlton Brown

General English -

National Institute of Education And Technology

EAP - English for academic purposes -

Torrens University Australia

Bachelor Degree in Foreign Trade -

Autonomous University of The State of Hidalgo

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ADRIANA SANCHEZ