Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Stokes

Huntly

Summary

I am a co-owner of a cleaning company. I offer a strong foundation in leadership and teamwork, and bring an understanding of business development and skills in problem solving. I am looking for a new role that can challenge me and offer opportunities for new skills, that can help me grow professionally.

Overview

7
7
years of professional experience

Work History

Co-Owner, Cleaner

Stokes Cleaning
09.2021 - Current
  • Managed day-to-day operations to ensure the business had a smooth workflow and tasks were completed on time.
  • Created a safe working environment by implementing safety policies/procedures and providing employees with the necessary resources.
  • Recruited, interviewed and hired new staff members and developed training programs for employees.
  • Scheduled employees for shifts, taking into account services being provided and employee strengths.
  • Personally performed commercial cleaning services for clients including vacuuming, mopping, wiping. dusting.

Personal Care Assistant

Healthcare Australia
04.2021 - 11.2021
  • Assisted clients with daily living needs
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Team Member

Woolworths
04.2020 - 07.2021
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Crew Team Member

McDonald's
02.2018 - 04.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and cafe.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organised workspace, ensuring a positive environment for both staff and customers.

Administrative Assistant

O'Sullivan Johannson Lawyers
08.2018 - 06.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with digital data entry
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Completed all tasks and errands assigned

Education

Certificate 3 - Pathology

Tafe
Bendigo
01-2019

High School Diploma -

AYCE
Melbourne, VIC
01-2018

Skills

  • Customer service
  • Small business operations
  • Recruiting and training
  • Operations management
  • Decision-making
  • Policy and procedure implementation
  • Reliable
  • Hardworking
  • Problem solving

Timeline

Co-Owner, Cleaner

Stokes Cleaning
09.2021 - Current

Personal Care Assistant

Healthcare Australia
04.2021 - 11.2021

Team Member

Woolworths
04.2020 - 07.2021

Administrative Assistant

O'Sullivan Johannson Lawyers
08.2018 - 06.2019

Crew Team Member

McDonald's
02.2018 - 04.2020

Certificate 3 - Pathology

Tafe

High School Diploma -

AYCE
Adriana Stokes