Adriana Torres
Melbourne,VIC
Summary
Enthusiastic and personable Events Coordinator with 6 years experience providing tenants the highest degree of customer service. Strong communicator with experience managing communications for online community portals, social media platforms and website content. Dedicated to improving integrated communication strategies for the property industry. Most recently completed a Graduate Certificate in Marketing at RMIT (2022). Interested in an opportunity to bring an extensive customer service portfolio for a Communications and Events position to bring value and engage residents on digital touch points and through events.
Overview
10
10
years of professional experience
Work History
Executive Concierge
Equiem
07.2022 - 03.2023
- Developing relationships with local businesses to secure discounts and special offers for tenants at QV concierge desk.
- Explaining security policies and procedures to visitors and tenants to promote visitor confidence and safety.
- Facilitating visitor requests for dining and tourist attractions by researching various venues.
- Greeted tenants and visitors upon arrival by providing a warm welcome.
Community Manager and Executive Concierge
Equiem
03.2017 - 05.2019
- Negotiating with suppliers to achieve most favourable terms.
- Planning and executing promotional activities to drive community engagement and increase occupancy numbers.
- Producing detailed event proposals to document timelines, suppliers and budgets.
- Writing daily hyper-local content for corporate building portals to keep tenants informed and inspired.
Guest Services Representative
Pacific Werribee Shopping Centre
07.2013 - 01.2017
- Provided shoppers with information on local attractions, restaurant and transportation services to enhance visit.
- Resolving customer enquiries, complaints and special requests in a courteous and timely manner.
- Supporting the marketing team with event delivery requirements such as marketing research, event registration and signage distribution.
- Scheduling 120 email invitations for the Myer corporate launch event using mail chimp.
Education
Bachelor of Business - Event Management
Victoria University
Melbourne, VICGraduate Certificate - Marketing
RMIT
Melbourne, VIC12.2022
Skills
- Attention to Detail
- Adobe In Design
- Budget tracking
- Coordinating of events
- Customer Service
- Expense Tracking
- Hiring event staff
- Preparing event proposals and debriefs
- Proactive and positive attitude
- Organization and Time Management
- Relationship Building
- Social Media Management
Timeline
Executive Concierge
Equiem
07.2022 - 03.2023
Community Manager and Executive Concierge
Equiem
03.2017 - 05.2019
Guest Services Representative
Pacific Werribee Shopping Centre
07.2013 - 01.2017
Bachelor of Business - Event Management
Victoria University
Graduate Certificate - Marketing
RMIT
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