ADRIANA ULHOA
Blacktown,NSW
Summary
Dedicated and detail-oriented customer service professional with over 3 years of experience providing exceptional support in fast-paced, customer-focused environments. Demonstrated expertise in delivering accurate product information, generating competitive quotes, and managing data entry with precision. Strong communication and problem-solving skills, coupled with a commitment to continuous learning and professional growth, including developing estimating expertise. Adept at collaborating with cross-functional teams to ensure customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dateline Imports
Botany, NSW, Australia
09.2023 - Current
- Provided exceptional customer service, achieving a 95% customer satisfaction score and contributing to a 20% increase in repeat business over 4 months.
- Handled an average of 30 customer inquiries per day through phone and email, resolving the majority within the first interaction.
- Consistently followed company regulations, attaining 100% success rate in handling sensitive customer data.
Assistant Manager
Woolworths
Hurstville, NSW, Australia
02.2022 - 08.2023
- Ensure the highest level of customer service by addressing any customer concerns or complaints promptly and professionally.
- Supervised a team of 20 customer service associates, achieving a 80% increase in overall customer satisfaction scores over 6 months.
- Demonstrated excellent customer service, professionalism, and strong work ethic.
Business Owner
Armando Barbershop
Paracatu, Brazil
01.2016 - 01.2019
- Supervised team members, maintaining optimal performance levels through structured training.
- Managing inventory, supplies, and equipment to ensure smooth operations
- Enhanced client experience by addressing complaints and maintaining a welcoming atmosphere.
- Enhanced customer retention rates by 70% through strategic loyalty program implementation and refined service methods.
- Oversaw budgeting, forecasting, and expense tracking.
Administrative Manager
Wizard English School
Brazil
10.2012 - 06.2015
- Ensured efficient administration and operation at Wizard English School.
- Oversaw administrative procedures such as student enrolment, scheduling, and resource distribution.
- Ensured consistent training and professional growth for a team of six, resulting in a significant increase in productivity over two years.
- Reviewed and approved 30 invoices each month, cutting billing errors by 25%.
Education
Graduate diploma - Management
Albright Institute of Business and Language
11.2024
Advanced Diploma - Leadership and management
Australian Pacific College
09.2021
Skills
- Communication
- Organization
- Customer Service
- Teamwork
- Administrative Skills
- Problem Solving
Timeline
Customer Service Representative
Dateline Imports
09.2023 - Current
Assistant Manager
Woolworths
02.2022 - 08.2023
Business Owner
Armando Barbershop
01.2016 - 01.2019
Administrative Manager
Wizard English School
10.2012 - 06.2015
Graduate diploma - Management
Albright Institute of Business and Language
Advanced Diploma - Leadership and management
Australian Pacific College