Adriana Younes
Sydney,NSW
Summary
Motivated and hard working employee with exceptional customer service, multitasking and time management abilities. Very professional and have high organisational skills.
Demonstrate success in implementing innovative strategies for business growth and devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly and adapt to a new environment. Strong work ethic and effective communcation skills.
Overview
10
10
years of professional experience
Work History
Centre Manager
Hazelgrove Early Education
Baulkham Hills, NSW
02.2022 - Current
- Played an integral role in developing and establishing the centre, contributing to its inception and construction
- Managed children's enrolments, children's fees, CCS, family tours.
- Managed the staff roster, ensuring coverage and operational efficiency.
- Developed and maintained safety protocol (fire drill, lockdown and evacuation plans)
- Scheduling fire, safety and first aid technicians for on site visits and maintenance.
- Facilitated the planning, coordination, and execution of incursions and excursions for the childcare center, ensuring compliance with safety protocols, aligning activities with educational objectives, and liaising with external providers to secure enriching experiences for children
- Managed staff accreditations (working with children's check, first aid, emergency management and CPR)
- Scheduling training and development, accreditation courses and safety inductions
- Formulated and implemented policies and procedures for the childcare center.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Designed and implemented educational programs tailored to specific age groups.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Evaluated job performances of team members regularly through feedback sessions.
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored employee attendance records and addressed any issues accordingly.
- Resolved conflicts between staff members in a professional manner.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Recruited new employees by conducting interviews and orientations for new hires.
- Provided guidance to team members on how to handle difficult family situations while maintaining excellent customer service levels.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Developed, implemented, and managed center's budget.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Educational and Room Leader
Rosehill Montessori Kindergarten
Rosehill
02.2014 - 01.2022
- Managed children's enrolments and family tours.
- Managed the staff roster, ensuring coverage and operational efficiency.
- Facilitated the planning, coordination, and execution of incursions and excursions for the childcare center, ensuring compliance with safety protocols, aligning activities with educational objectives
- Scheduling training and development, accreditation courses and safety inductions
- Designed and implemented educational programs tailored to specific age groups.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided guidance to team members on how to handle difficult family situations while maintaining excellent customer service levels.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Completed observations and prepared detailed reports for children, documenting their developmental progress, identifying strengths and areas for improvement, and ensuring effective communication with parents.
Education
High School Diploma -
Our Lady of Lebanon College
Harris Park09-2013
Skills
- Demonstrate strong organisational skills
- Strong aptitude for rapid learning
- Hard work ethic
- Professional phone etiquette
- Ability to learn and understand all aspects of an organisation
- Provide exceptional customer service
- Proficient in Microsoft Office Programs
- Speak, write and read basic Arabic
- First Aid and CPR trained
- Working with children's check
References
References available upon request.
Timeline
Centre Manager
Hazelgrove Early Education
02.2022 - Current
Educational and Room Leader
Rosehill Montessori Kindergarten
02.2014 - 01.2022
High School Diploma -
Our Lady of Lebanon College
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